Team Lead- Sales Ops

Requisition ID: 943378

Store #: 002305 LensCrafters

Position:Full-Time

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Job Description

GENERAL FUNCTION

The Sales Operations Team Lead provides support to the manager by ensuring the team is set up for success. The Lead acts as the liaison between the Account Manager and all internal departments (Customer Service, Logistics, Planning, Credit, IT, Marketing, Product) inside the Port Washington/Atlanta warehouse and is responsible for helping to follow up and resolve customer requests and issues.

Major Duties And Responsibilities

• Handles escalated issues and leads the effort to satisfactorily resolve them.
• Answers Sales Operations Specialist inquiries, providing guidance and support.
• Coordinates and ensures processing of specific request (sales reports or tracker, UPC codes, pictures, MBO, etc.)
• Partners with Account Management Teams to address and resolve all issues regarding customer billing issues, PO and shipping, etc.
• Liaises with Credit Department to address all credit-related customer issues as required by the Account Manager.
• Researches, resolves and responds to questions regarding invoice discrepancies and accounts on credit hold.
• Helps to filter all requests received and distributes accordingly. Collects back response and information and provides to the respective manager inquired.
• Collects orders from Account Managers and interacts with all departments to ensure orders are being processed in a timely manner.
• Works with Allocation Manager and distribution center to ensure timely shipping of orders.
• Works with Customer Maintenance to update/change/revise any detail to the profile of the customer (ie: bill to/ship to addresses, contact info, billing terms, and all specifications of the customer).
• Works with Discount and Commissions Department to ensure customer receives correct discounts as well as billing documents are accurate.
• Works with Inventory Planning to provide current status of sku’s (new, limited editions, obsolete), transfers of inventory and daily/weekly allocations performed to maximize fill rates of orders.
• Monitors and reports back on the forecast daily.
• Provides UPC information to Account Managers for their customers.
• Coordinates invoice copies and order updates to Account Managers.
  
  

Basic Qualifications

• Associates Degree
• 1 year(s) of related work experience
• Strong PC skills; proficient in Outlook, Excel, Word and PowerPoint, Internet
• Excellent verbal and written communication skills
• Ability to work independently and multi-task with limited supervision
• Attention to detail and accuracy
• Takes initiative
• Innovative thinking
• Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
• Places a high priority on responsiveness
• SAP experience
  
  

Preferred Qualifications

• Bachelor’s degree in Business Administration or related field
  
  

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.