What are the responsibilities and job description for the Licensed Optician position at LensCrafters?
Company Description LensCrafters is a leading optical retailer that blends state-of-the-art technology with a personal, patient-centered approach to eye care. The company is dedicated to maintaining the highest optical standards, focusing on sight to enhance quality of life for patients and customers. Team members are encouraged to learn from experienced professionals and contribute to a culture of continuous improvement and innovation in optical care. LensCrafters prioritizes supporting its associates so they can provide exceptional service and experiences. The brand is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses.
Role Description The Licensed Optician is a full-time, on-site role based in Marlborough, MA. This role is responsible for guiding patients and customers through frame and lens selection, providing expert advice on optical products, and ensuring proper fitting, measurements, and adjustments. Daily tasks include interpreting prescriptions, verifying lens specifications, and maintaining compliance with state licensing requirements and company standards. The Licensed Optician collaborates with the eye care team, supports sales and service initiatives, and helps maintain an organized, well-presented optical dispensary. This role also involves educating patients on lens options, care, and usage while delivering a welcoming, inclusive experience.
Qualifications
- Active state license as an Optician in Massachusetts and compliance with all applicable regulatory requirements.
- Strong technical skills in prescription interpretation, lens design, fitting, adjustments, and troubleshooting of eyewear issues.
- Customer service and communication skills, including the ability to explain product options clearly and build trust with diverse patients and customers.
- Sales and retail skills, such as product recommendation, upselling when appropriate, and supporting store performance goals.
- Attention to detail and organizational skills for accurate measurements, order processing, and quality control of finished eyewear