What are the responsibilities and job description for the Eyecare Advisor position at LensCrafters?
Job Overview
The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.
Responsibilities
- Greets customers without delay.
- Promptly answers the telephone in a friendly and courteous manner.
- Explains all required paperwork, tests, products and services
- Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
- Shows patience and courtesy to indecisive or difficult customers and patients.
- Performs work accurately and thoroughly despite time pressure and customer volume.
- Identifies situations involving unsatisfied customers and acts quickly for resolution. .
- Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
- Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
- Places contact lens orders, processes shipments and properly submits invoices for payment.
- Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
- Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
- Explains to customers “One Hour” processing and expected delivery times.
- Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
- Maintains safe working environment for all associates/patients.
- Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
Skills
- Proficient in medical terminology related to eye care and vision health.
- Knowledge of medical coding and billing practices within the optical field.
- Strong sales skills with experience in retail sales preferred.
- Understanding of anatomy related to the eye and vision systems.
- Familiarity with optical equipment and lens technology.
- Ability to communicate effectively with patients of all ages, including pediatrics and senior care populations.
- Knowledge of HIPAA regulations to maintain patient confidentiality.
Qualifications
- High School graduate or equivalent
- Strong customer service skills (internal and external)
- Knowledge of current fashion trends
- Strong communicator and listener
- Problem solving ability
- Familiarity with cash register, computers and calculators
- Organization skills
- Sales skills
- Strong basic math skills
- Knowledge of office and store merchandise
Job Type: Part-time
Pay: From $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Vision insurance
Work Location: In person
Salary : $19