VP of Operations

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VP of Operations

Reports to: CFO

Location: Remote - U.S.

Target Start: January 2026

Comp: $175,000 - $200,000 discretionary annual bonus

Envision Horizons is a global marketplace growth agency specializing in Amazon, Walmart, and other major retail media networks. Our team helps brands build awareness, capture market share, and drive profitability through data-driven strategy and execution.

We believe high-performing teams are built on trust, curiosity, and the power of collective expertise. As a leading force in global eCommerce acceleration, our diverse, tech-driven professionals don’t just react to the industry; they shape it. By fusing ambitious thinking with compassion, we deliver exceptional client outcomes while making space for every individual to create, grow, and genuinely thrive. Each team member influences our evolution, enjoying flexibility and support unmatched by larger organizations. Here, your impact is real, your ideas matter, and your career trajectory is limitless.

Role overview

The Vice President of Operations will serve as a key member of the executive leadership team, driving financial performance, operational efficiency, and organizational scalability. This role combines strategic oversight with hands-on execution across finance, client delivery, legal, and operational processes. The ideal candidate is a results-oriented leader with deep experience in mergers and acquisitions (M&A), financial strategy, and process transformation within high-growth organizations. They will play a pivotal role in ensuring operational excellence while supporting the company’s expansion through both organic growth and strategic acquisitions.

How You’ll Make an Impact

Financial Strategy & Reporting

• Financial Reporting & Analysis: Own the preparation and distribution of accurate and timely monthly, quarterly, and annual financial reports to executive leadership, providing critical insights into revenue, profitability, and operational costs.
• Budget & Forecasting: Lead the annual budgeting process and ongoing financial forecasting, ensuring resource allocation aligns with strategic objectives, specifically supporting new hiring and technology investments.
• Billing & Collections: Oversee and enhance the end-to-end order-to-cash process, including client billing accuracy against contracts and optimizing collections to improve working capital.
  
  

Client Services & Operational Excellence

• Service Delivery Optimization: Partner directly with the VP of Client Services to define, monitor, and improve service delivery standards and operational workflows to ensure high client satisfaction (CSAT) and service quality.
• Process Improvement: Identify bottlenecks and lead continuous improvement initiatives across all departments, implementing systems (e.g., PSA, CRM) and best practices to enhance overall efficiency and scalability.
• Metric Ownership: Establish, track, and report on key operational performance indicators (KPIs) and metrics, providing data-driven insights to inform executive decision-making.
  
  

Legal, Risk, and Contract Management

• Contract Lifecycle Management: Oversee the review, execution, and management of all client contracts, vendor agreements, and non-disclosure agreements (NDAs), acting as the primary liaison with external legal counsel to mitigate risk and ensure compliance.
• Risk Management: Develop and implement strategies to identify, assess, and mitigate financial and operational risks across the organization.
• Compliance: Ensure all operational activities and contractual agreements adhere to relevant industry standards and regulatory requirements.
  
  

Human Resources & Talent Collaboration

• HR Partnership: Collaborate closely with HR on strategic workforce planning, including staffing model development, talent development programs, and setting performance metrics for operational teams.
• Organizational Design: Advise on the organizational structure and process alignment to support planned growth and maximize team efficiency.
• Culture: Foster a company culture of accountability, high performance, and continuous improvement across all operational functions.
  
  

What Sets You Apart

• Experience: Minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role within a high-growth professional services, consulting, or technology firm. Direct experience leading M&A initiatives is required.
• Education: Bachelor’s degree in Business, Finance, or Operations Management required; MBA or CPA highly preferred.
• Financial Acumen: Strong background in financial planning, budgeting, reporting, and accounting principles.
• Strategic Leadership: Proven ability to design and execute large-scale operational strategies that drive business objectives.
• Process Excellence: Expertise in process improvement methodologies (Lean, Six Sigma) and experience implementing enterprise systems.
• Communication: Exceptional written, verbal, and presentation skills for executive and cross-functional communication.
  
  

Benefits

• Competitive base salary plus uncapped commissions, so your results and ambition are truly rewarded.
• Fully remote culture, with collaborative hubs in New York, Boston, Chicago, Denver, Salt Lake City, and Seattle; join us from anywhere, but connect where opportunity grows.
• Comprehensive health, vision, and dental insurance with a minimum company contribution, 401(k) match to plan for your future, and flexible PTO and wellness days to support both your personal and professional well-being.
• Career growth support, ongoing learning opportunities, 1:1 leadership coaching program, and structured mentorship opportunities.
• Engaging virtual team events and activities throughout the year.
• Partnership with Talkspace for free mental health support.
  
  

Why Envision Horizons?

• Culture-Driven: Our values: Be a Leader, Get It Done, Be Inquisitive, and Have Humility, are more than words. They’re the foundation of every win and the reason our team stays and grows.
• Empowered Growth: With open leadership, mentorship, and real opportunities for upskilling and career pathing, your ambition won’t hit a ceiling here.
• Opportunity for Impact: Small enough that your voice matters and big enough to work with the world’s most exciting brands.
• True Flexibility: Design your workday around life, wherever you are, with both remote autonomy and collaborative energy.
  
  

Envision Horizons is committed to building an inclusive environment for people of all backgrounds, and everyone is encouraged to apply. Envision Horizons is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

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