What are the responsibilities and job description for the VP, Digital Strategy & Operations position at Lensa?
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Become a part of our caring community and help us put health first
Role Summary
The Head of Consumer Digital Strategy & Operations is responsible for setting the strategic direction, operating model, and execution discipline for Humana’s Consumer Digital experience organization. This role ensures that digital strategy—across web, mobile, omnichannel engagement, sales, and servicing experiences—is tightly aligned to Humana’s mission of becoming a Consumer Healthcare company and translated into measurable outcomes for member and patient experiences.
This leader partners closely with Experience Design, Digital Product, Platforms & Capabilities, Technology, Marketing, and Line of Business leadership to simplify the digital ecosystem, accelerate delivery, and drive meaningful improvements in experience, efficiency, and cost.
Key Responsibilities
Consumer Digital Strategy and Transformation
Use your skills to make an impact
Required
Scheduled Weekly Hours
40
Application Deadline: 02-25-2026
About Us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
If you have questions about this posting, please contact support@lensa.com
Become a part of our caring community and help us put health first
Role Summary
The Head of Consumer Digital Strategy & Operations is responsible for setting the strategic direction, operating model, and execution discipline for Humana’s Consumer Digital experience organization. This role ensures that digital strategy—across web, mobile, omnichannel engagement, sales, and servicing experiences—is tightly aligned to Humana’s mission of becoming a Consumer Healthcare company and translated into measurable outcomes for member and patient experiences.
This leader partners closely with Experience Design, Digital Product, Platforms & Capabilities, Technology, Marketing, and Line of Business leadership to simplify the digital ecosystem, accelerate delivery, and drive meaningful improvements in experience, efficiency, and cost.
Key Responsibilities
Consumer Digital Strategy and Transformation
- Develop and executeenterprisedigital strategies.
- Lead the Consumer Digital experience strategy across members andpatientsaligned to Enterprise Growth goals.
- TranslateHumana’s ConsumerHealthcarevisioninto clear digital experience roadmaps, operating models, andinvestment plans.
- Drive prioritization of digital investments based on consumer and business outcomesand using consistent NPV analysis to measure enterprise value of digital activity.
- Define and evolve the operating model fordigitalexperience organization, includingthe shift toanoutcome-oriented organization with dedicated and persistently funded product-centric teams who rapidly iterate to drive speed, scale, and value for customers and internal business partners
- Manage portfolio health, including selecting, prioritizing, funding, governing, andoptimizingproducts to achieve core objectives. Partner with Finance organization to track operational and capitalspend, including trade-off discussions.
- Establish clear intake, prioritization, and decision-making processes acrossConsumer Digitalinitiatives.
- Build cross-functional operating rhythms(strategic planning, annual capex budgeting, monthly businessreviewsand product demos)
- Clarify roles, responsibilities, and decision rights acrossbusiness leaders,consumerdigital, IT, marketing, and operations teams.
- Leverage the product development lifecycle (PDLC) to drive execution rigor across the digital experience portfolio, ensuring delivery on scope, timeline, and outcomes, and advance scalable automation strategies that drive efficiency
- Partner with Product and Technology leaders to improve deliveryspeedbyreducingdependenciesbetween teamsandestablishingsingle threaded productleaders.
- Develop and execute aproduct management training playbook focused onreinforcing and driving consistent product managementpractices within the Consumer Digital organization.
- Own accountability forproduct management tools(e.g.Jira)and enabling systems, ensuringclear ownership, standardization, and adoption across product teams.
- Define and operationalizeOKR /KPI frameworks.
- Build performance reporting and executive dashboards
- Manage value realization tied tocustomer acquisition,digital engagement, admin cost takeout, and health outcomes.
- Prepare andfacilitateexecutive-levelmonthly business reviewsfocused onprogress, risks, and tradeoffs.
- Diagnoseroot causetofacilitatebusiness case development and tosurface insights that driveproduct roadmaps.
- Lead organizational change tied tonewconsumer digitaloperating model.
- Build and lead a high-performing digital strategy and operations team.
- Coach leaders on strategic thinking, prioritization, and execution discipline.
- Foster a culture of customer obsession, accountability, and continuous improvement.
Use your skills to make an impact
Required
- 10 years of experience inconsulting,digital strategy,digitalproductoperationsortransformation roles.
- Proven ability to connect strategy ->execution -> measurable outcomes.
- Experience leading digital organizations in healthcare, insurance, financial services, or other regulated consumer industries.
- Track recordofdrivingcross-functionalalignmentwithout direct authority.
- Structured, systems thinker.
- Balancesstrategic thinking with execution discipline.
- Proven ability to align strategy, operating model, and execution across complex, matrixed organizations.
- Exceptional executive communication and influence skills.
- Bachelor’s degree in marketing, business, digital strategy, healthcare administration, or related field
- Built or scaledaDigitalCoE, Product Ops, or Transformation Office.
- Turned aroundfailingtransformation or execution model.
- Delivered measurable cost-to-servereduction.
- Experience with omnichannel experience design and contact center integration.
- MBA or equivalent advanced degree.
Scheduled Weekly Hours
40
Application Deadline: 02-25-2026
About Us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
If you have questions about this posting, please contact support@lensa.com