Voice and Video Communications Manager REMOTE

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for BAE Systems USA. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Job Description
BAE Systems Inc. is seeking a visionary and technically adept Voice and Video Communications Manager to lead the design, implementation, and management of enterprise-wide voice and video communications systems across 120 manufacturing and corporate sites. This role is critical to ensuring seamless, secure, and scalable collaboration infrastructure including VoIP, telephony, SIP trunking, video conferencing, and unified communications platforms. The ideal candidate will drive modernization, vendor optimization, and global standardization while supporting high availability and business continuity across a complex, global, multi-site environment.

Responsibilities

• Oversee all voice and video systems including PBX, VoIP, SIP, analog lines, mobile integrations, and video conferencing, projection, audio, and control systems.
• Manage unified communications platforms (e.g., Cisco CUCM, Microsoft Teams Voice, Zoom, Webex).
• Ensure high availability, disaster recovery, business continuity, and performance optimization for all collaboration services.
• Standardize voice and video architecture across multiple manufacturing and office locations.
• Coordinate with reginal IT Teams for deployment, support, and troubleshooting.
• Implement centralized monitoring, analytics, and remote management tools.
• Budget management for voice and video communications.
• Lead vendor selection, contract negotiation, and SLA enforcement for telecom and UCaaS providers.
• Drive cost-saving initiatives through cloud migration, SIP consolidation, and legacy system decommissioning.
• Enforce security protocols for voice and video networks, including fraud prevention and access controls.
• Ensure compliance with global telecom regulations, data privacy laws, and internal governance.
• Stay current with emerging technologies in VoIP, video streaming, adaptive bitrate, and multicast delivery.
• Provide executive-level reporting on uptime, usage metrics, cost trends, and strategic roadmap.
• Collaborate with IT, Facilities, Communications, and Business Units to align communication strategies with operational needs.
• Support enterprise-wide initiatives such as remote work enablement, virtual town halls, and digital training programs.
• Act as a technical liaison for media production, video content delivery, and internal communications.

Required Education, Experience, & Skills
Bachelor s degree or 10 years of experience in Telecommunications, Information Technology, Media Engineering, or related field.

• 8 years of experience managing enterprise voice and video systems in a large-scale, multi-site environment.
• Expertise in VoIP protocols, SIP trunking, video conferencing, and unified communications platforms.
• Hands-on experience with Cisco, Avaya, Microsoft Teams, Zoom, Webex, or similar technologies.
• Strong understanding of telecom carrier services, call routing, video encoding, and content delivery networks

Preferred Education, Experience, & Skills

• Experience in manufacturing or industrial environments with high uptime requirements.
• Familiarity with ITIL practices and service management platforms (e.g., ServiceNow).
• Strong project management, communication, and stakeholder engagement skills.

Pay Information
Full-Time Salary Range: $ $161038

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Voice and Video Communications Manager [REMOTE]
118502BR
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression

If you have questions about this posting, please contact

Salary : $161,038