Vice President of Hospitality Experiences, Hotels&Resorts

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Union Square Events

Position Title: Vice President of Hospitality Experiences, Hotels & Resorts

Pay 18

Reports To: President

Salary: $215,000 - $250,000 / year

Other Forms of Compensation: Annual bonus potential

Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond.

Job Summary

As the Vice President of Hospitality Experiences, Hotels & Resorts , you will shape exceptional hotel dining, catering, and guest experiences through enlightened hospitality and operational excellence. Based in New York City, you will report to the President and will lead a team of 3 Directors and indirectly, up to 500 managers and associates.

Key Responsibilities

• Plan, direct, and oversee operations for assigned accounts, including hotel and hospitality-based venues, in support of established Key Performance Indicators (KPIs)
• Ensure full compliance with corporate, regional, financial, and hotel brand standards across all locations
• Travel approximately 50% to support regional operations, client relations, and hotel partners
• Collaborate closely with the culinary leadership team to deliver consistent, high-quality dining experiences aligned with hotel and client expectations
• Establish a clear strategic direction for the team by setting priorities, aligning agendas, and communicating goals effectively across all levels
• Develop, recommend, and implement regional policies and procedures to maximize revenue, profitability, and guest satisfaction within hotel and non-hotel environments
• Support and participate in the sales and business development process, including the acquisition of new hotel, hospitality, and destination accounts
• Maintain strong relationships with existing clients and hotel partners to ensure client satisfaction, account retention, and long-term growth
• Address and resolve escalated client, guest, or employee concerns, ensuring timely and professional resolution consistent with luxury hospitality standards
• Partner with Legal and Human Resources to ensure proper handling of employee relations, guest matters, and compliance-related issues
• Conduct annual and semi-annual performance evaluations for Directors and senior leaders, providing coaching and development aligned with operational and hotel service goal.
• Complete all required daily, weekly, and monthly reports in accordance with corporate policies, meeting all deadlines accurately and consistently
• Model strong ownership and leadership behaviors, delivering a high level of customer service at all guest, client, and hotel touchpoints
• Train, motivate, and develop management teams to foster high morale, operational efficiency, and excellence in hotel-driven service environments
• Lead client, guest, and VIP relations, ensuring a luxury experience for high-profile guests, event attendees, and hotel clientele
• Support business development process for new venues to include external chef and restaurant partner collaborations, geared towards redefining the onsite hospitality experience.
  
  

What We’re Looking For

• Proven leadership experience in luxury hospitality and hotel operations, with 10 years in fine dining and upscale food & beverage environments
• Demonstrated success leading hotel-based F&B, event, and catering operations, including partnerships with hotel brands and ownership groups
• Strong expertise in budgeting, forecasting, and financial management across multi-unit hospitality operations
• Bachelor’s degree in Hospitality Management, Culinary Arts, or a related field (preferred)
• Exceptional communication, client relationship management, and team-building skills within luxury hotel and hospitality settings
• A passion for innovation, high-end dining, and delivering memorable, world-class guest experiences
• Candidates must be commutable to New York City
• Expected 50% travel, mostly in the Northeast, with intended expansion thoughout the U.S.
  
  

Why This Role?

• Lead and shape all food & beverage operations for Union Square Events’ growing portfolio
• Influence exceptional culinary and hospitality experiences for a prestigious and discerning clientele
• Join a company that values creativity, leadership development, and operational excellence
  
  

Apply to Union Square Events today!

Union Square Events is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Union Square Events are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf

Applications are accepted on an ongoing basis.

Union Square Events maintains a drug-free workplace.

Req ID: 1509259

Union Square Events

ERIN S PRINDLE

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