Vice President of Client Success, Legal & Insurance

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Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

What We're Looking For

The Vice President of Client Success plays a critical role in managing the insurance carrier, attorney, and other customer journeys from onboarding to retention. This executive is responsible for developing strategies that enhance customer satisfaction and loyalty, ultimately driving revenue growth for the company. The VP of Client Success reports to the Chief Client Experience Officer and collaborates closely with other departments such as sales, customer service, marketing, and product development.

What You Will Do

• Customer Success Strategy: Define and implement the overall customer success vision and strategy to ensure alignment with company goals and revenue targets.
• Primary Executive Owner of Clients: Primary executive level relationship holder and executive escalation point for insurance carrier and attorney clients.
• Team Leadership: Lead, manage, and scale a high-performing Customer Success team, fostering a customer-centric culture and coaching team members to deliver exceptional results.
• Customer Retention and Growth: Develop and execute proactive strategies to reduce churn, increase customer satisfaction, and identify upsell and cross-sell opportunities.
• Customer Health Monitoring: Establish and monitor customer health metrics (e.g., NPS, CSAT) to identify at-risk customers and implement strategies to mitigate churn while maximizing renewals.
• Cross-Functional Collaboration: Work closely with sales, product, and marketing teams to align customer success strategies with overall business objectives.
  
  

What You Need To Succeed

• 15 years in client success, account management, or related leadership roles, preferably in support of insurance carriers or attorneys
• Bachelor's Degree in Business Administration or related (MBA is a plus)
• Proven track record of driving client retention, growth, and satisfaction at scale
• Strong Analytical mindset, with experience using CRMs and/or client success platforms
• Proven ability to work across organizations to ensure client goals are met
  
  

What Helps You Stand Out

• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills, capable of building relationships with customers and internal stakeholders.
• Analytical mindset with experience in using data to drive decision-making and improve customer outcomes.
• Ability to develop and implement customer success strategies that align with business goals.
• Proven experience in creating and executing a strategy to drive client success metrics and KPIs forward.
• A history of building deep executive-level relationships and a history of accountability for client retention.
  
  

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation.

The estimated base salary range (not including variable pay) for this role is:

$179,000-$224,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (https://www.datavant.com/eeo-commitment-statement) . Know Your Rights (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (https://peopleteam.datavant.com/portal/en/newticket?departmentId=248697000248790029&layoutId=248697000248795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (https://app.tango.us/app/workflow/Greenhouse--Locating-Requisition-ID-2c7d618c8a8a423da4330ff12330695e) . Requests for reasonable accommodations will be reviewed on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy (https://www.datavant.com/privacy-policy) .

If you have questions about this posting, please contact support@lensa.com