Training & Content Development Specialist (Remote)

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FULL TIME

Clerical

US

Position Summary

Central Research is actively seeking a Training and Content Develop specialist to support our Federal Government contract. The Training and Content Development Specialist supports the Federal Perkins Loan Servicing contract by designing, delivering, and maintaining high-quality training programs and instructional materials that ensure accurate, compliant, and consistent servicing operations. This role is responsible for developing clear, FSA-aligned content including training guides, SOPs, job aids, and reference materials and facilitating effective training for new and existing staff in a regulated, compliance-driven environment.

The specialist collaborates with training leadership, subject matter experts, operations, and quality assurance teams to incorporate federal regulatory updates, system changes, and procedural enhancements into training content and delivery. By evaluating training effectiveness, identifying performance or compliance gaps, and continuously improving instructional programs, the Training and Content Development Specialist plays a critical role in supporting operational excellence, audit readiness, and superior service outcomes.

Essential Duties & Responsibilities

• Create instructional materials such as training guides, user manuals, SOPs, FAQs, and job aids.
• Ensure content accuracy and alignment with FSA guidance, federal regulations, and organizational standards.
• Maintain and update training and reference materials to reflect changes in federal policy, systems, or procedures.
• Facilitate onboarding, refresher, policy, system, and compliance training for new hires and existing staff.
• Manage and track training schedules, attendance, and completion records.
• Collaborate with the Training Supervisor/Director and SMEs to refine curriculum and incorporate regulatory or procedural updates.
• Track and evaluate trainee performance and comprehension through assessments, exercises, and coaching.
• Provide clear, constructive feedback to support skill development and compliance adherence.
• Stay current on federal updates and FSA-aligned servicing requirements, integrating changes into training content and delivery.
• Evaluate training effectiveness through surveys, observations, QA results, and performance data.
• Partner with QA and operations to identify training gaps, common errors, and compliance risks, incorporating insights into updated training content.
• Maintain accurate training documentation and records to support compliance, audit readiness, and organizational reporting.
  
  

Minimum Requirements (Education & Experience)

• US Citizenship required per the contract.
• 3 years of experience in content development, instructional design, technical writing, or training facilitation.
• Experience developing instructional materials such as training guides, SOPs, job aids, user manuals, or compliance documentation.
• Experience working in a regulated or compliance-driven environment with adherence to documented procedures and quality standards.
• Experience delivering training in a virtual or classroom-based setting to diverse audiences.
• Ability to obtain and maintain a Federal Public Trust (6c) security clearance (financial/credit history and background will be reviewed):
• Not in default on federal student loans
• Demonstrated financial responsibility
• No felony convictions within the past 7 years
• Misdemeanor convictions within the past 7 years may impact eligibility
• No non-medical collections totaling $7,500 or more.
  
  

Preferred Requirements (Education & Experience)

• Bachelor's degree in Instructional Design, Education, Adult Learning, or a closely related discipline.
• 3 years of experience supporting federally regulated programs, financial services, or student loan servicing environments.
• Direct experience with Federal Student Aid (FSA) programs, including Perkins Loan Servicing or similar federal loan portfolios.
• Experience partnering with Quality Assurance, Operations, and Subject Matter Experts to address training gaps and compliance risks.
• Experience evaluating training effectiveness using QA results, performance metrics, surveys, or assessments.
• Familiarity with audit readiness, compliance documentation, and federal reporting requirements.
• Prior experience supporting government contracts or federal servicing environments.
  
  

Minimum Requirements (Knowledge, Skills & Abilities)

• Knowledge and understanding of the Telephone Consumer Protection Act and Consumer Financial Protection Bureau, its related regulations and the state laws and regulations
• Strong understanding of FSA-governed loan servicing regulations and federally mandated requirements.
• Excellent writing, editing, and proofreading skills with the ability to simplify complex regulatory information.
• Ability to read, write, and speak fluent English. - Strong facilitation, presentation, and interpersonal skills for a virtual classroom setting.
• Advanced proficiency in PowerPoint and strong intermediate skills in Word and Excel.
• Ability to manage group dynamics, adapt to diverse learning styles, and provide effective coaching.
• Exceptional organization, attention to detail, and accuracy in both training and content development.
• Detailed oriented and ability to multi-task - Demonstrated ability to communicate effectively within all levels of the organization
• Ability to adjust quickly to changing business needs
  
  

Other Information

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.

We are currently unable to consider applicants residing in California, New York, Oregon, Washington, Illinois, and the city of Philadelphia. Thank you for your understanding.

Equal Opportunity Employer

Equal Opportunity Employer, including veterans and individuals with disabilities. Know Your Rights Poster can be found here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

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