What are the responsibilities and job description for the Technical Support Analyst I position at Lensa?
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Are you keen to grow your career?
Do you have exceptional technical support expertise?
About The Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our TeamOur team excels in working seamlessly with others, ensuring that we deliver exceptional support and solutions to our clients. Under the guidance of our experienced hiring manager, who believes in empowering.
About The Role
The Technical Customer Support Coordinator/Analyst will provide customer service support to multiple insurance adjusters. The support is provided via multiple communication channels: telephone, e-mail and chat support using multiple CRMs. Must be available to work fixed schedule from 11am-8pm.
This role will be hybrid going into the office once every few weeks or as needed.
Responsibilities
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
If you have questions about this posting, please contact support@lensa.com
Are you keen to grow your career?
Do you have exceptional technical support expertise?
About The Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our TeamOur team excels in working seamlessly with others, ensuring that we deliver exceptional support and solutions to our clients. Under the guidance of our experienced hiring manager, who believes in empowering.
About The Role
The Technical Customer Support Coordinator/Analyst will provide customer service support to multiple insurance adjusters. The support is provided via multiple communication channels: telephone, e-mail and chat support using multiple CRMs. Must be available to work fixed schedule from 11am-8pm.
This role will be hybrid going into the office once every few weeks or as needed.
Responsibilities
- Documenting all customer interaction, research, and resolution.
- Acquiring product knowledge to competently demonstrate the products and services we sell.
- Training, supporting, researching, and responding to inquiries and escalations received from internal and external customers, as well as perform basic browser troubleshooting
- Assisting customers with installation of product user interface and site navigation.
- Possessing internal systems knowledge, including CRM, billing, admin tools, website, and production systems."
- Providing login, search, usability, and technical support for multiple proprietary products and services
- Providing high quality customer support to internal and external customers via phone, email, and chat in real-time
- Have 1 year of experience in a customer service contact center environment or equivalent training, with 2 years preferred
- Provide excellent customer service, including outstanding written and verbal communication skills.
- Able to maintain high-quality customer engagement through phone, email, social media. Able to visit clients and should be travelling to targeted clients each month.
- Be able to communicate effectively with customers via phone, email, and chat
- Able to multi-task and handle incoming calls as well as emails
- Able to work independently and collaboratively in a team environment
- Be able to communicate effectively with customers and provide exceptional customer service
- Holding a preferred 2 or 4-year degree, with experience in insurance or police records
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
If you have questions about this posting, please contact support@lensa.com
