What are the responsibilities and job description for the Staff Operations Command Center Supervisor position at Lensa?
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About Us
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
The Opportunity
As a Staff Operations Command Center Supervisor, you are responsible for helping ensure the efficient delivery of the NOC service globally. While you do not have direct management accountability, you 'run the floor,' assigning workload, providing feedback, and coaching NOC Analysts on observed trends or quality issues. You lead with a growth mindset, identifying Continuous Service Improvement (CSI) opportunities, partnering with NOC Leaders, or delegating as needed. You represent the NOC as a voice for the customer and advocate for better availability and service delivery. You are uncomfortable with the "status quo" when there’s a better way, and you excel in leading through ambiguity, offering guidance to NOC Analysts.
Given the global nature of our business, our Engineers work in a rotating shift pattern covering the hours of 12:00pm – 11:00pm MT hours within a condensed work week.
Core Responsibilities:
Deliver a Repeatable, Quality Incident Management Service
Benefits
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers . We can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges
SF Bay Area, New York City Metro Area:
Base Pay Range: 36.17 - 53.04 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 28.56 - 41.88 USD
All Other Cities And States Excluding Those Listed Above
Base Pay Range: 26.18 - 38.39 USD
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values
At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.
This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
If you have questions about this posting, please contact support@lensa.com
About Us
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
The Opportunity
As a Staff Operations Command Center Supervisor, you are responsible for helping ensure the efficient delivery of the NOC service globally. While you do not have direct management accountability, you 'run the floor,' assigning workload, providing feedback, and coaching NOC Analysts on observed trends or quality issues. You lead with a growth mindset, identifying Continuous Service Improvement (CSI) opportunities, partnering with NOC Leaders, or delegating as needed. You represent the NOC as a voice for the customer and advocate for better availability and service delivery. You are uncomfortable with the "status quo" when there’s a better way, and you excel in leading through ambiguity, offering guidance to NOC Analysts.
Given the global nature of our business, our Engineers work in a rotating shift pattern covering the hours of 12:00pm – 11:00pm MT hours within a condensed work week.
Core Responsibilities:
Deliver a Repeatable, Quality Incident Management Service
- Monitor and guide the global NOC Team to deliver consistent, high-quality service.
- Assist in workload management and Incident response while coaching and mentoring peers.
- Provide operational guidance, support escalations, and ensure adherence to processes and procedures.
- Complete all personal administrative tasks as needed.
- Proactive monitoring and prioritization of workloads.
- Development and delivery of training sessions or materials.
- Evidence of handling diverse and complex workloads.
- Adherence to NOC procedures and processes.
- Minimal complaints or escalations from the business.
- Evaluative incident trend analysis and proactive review of other workload metrics (OMS & PagerDuty).
- Help guarantee that the team adheres to Operational Readiness accountabilities.
- Take ownership of improving system and service availability by refining alerting strategies and enhancing response mechanisms.
- Focus on the quality of alerts, SOP development, and standardization of alert handling processes.
- Input and oversight of alert quality assurance (QA) activities.
- Evidence of improved quality in alerts routed to the NOC.
- Demonstrated reduction of low-priority and uncategorized alerts.
- Active monitoring of NOC queues and workloads.
- Strategic collaboration with NOC leadership on alerting improvements.
- Conduct regular holistic reviews of NOC processes and propose CSI initiatives.
- Build partnerships with business units to improve alert and ticket management practices.
- Lead quality reviews and create key metrics to ensure efficient service delivery.
- Demonstrated steps to enhance NOC operational efficiency.
- Quality reviews, metrics updates, and process evaluations.
- Proven impact through improved NOC service offerings.
- Embrace opportunities for personal growth, such as the Coaching & Mentoring Program, a secondment, or other hands-on initiatives.
- Embrace opportunities for self-development through structured learning platforms and informal team sessions.
- Lead and participate in cross-team learning to foster a culture of growth and collaboration.
- Completion of formal courses (e.g., Udemy, LinkedIn Learning, Proofpoint Cybersecurity Academy, etc.).
- Leadership or active participation in Team learning sessions.
- 2 years Supervisory Experience Essential (Managerial Experience preferred) in a fast-paced Operational environment.
- 3-5 years Experience working in a fast-paced Operational environment, such as a NOC, Command Center, Emergency Services or other Critical Response Center.
- Strong demonstrable understanding of IT Principles; including current practices and evolving trends.
- Ability to work and lead within a 24/7 Operational environment, including fulfilling on-call responsibilities.
- Excellent communications skills, both written and oral.
- Hands-On Experience working with on-premises distributed systems environments and/or Public Cloud Installations including AWS & Azure is desirable.
- Desirable certification include: CompTIA certifications; A , Network , Cloud , Linux or Security . OS Vendor Specific certifications including LPIC, LFCS, RHCSA or MCSA, MSCE or more advanced certification types. Cloud Vendor certifications
Benefits
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers . We can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges
SF Bay Area, New York City Metro Area:
Base Pay Range: 36.17 - 53.04 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 28.56 - 41.88 USD
All Other Cities And States Excluding Those Listed Above
Base Pay Range: 26.18 - 38.39 USD
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values
At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.
This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
If you have questions about this posting, please contact support@lensa.com
Salary : $38 - $53
