Sr. Workplace Experience Manager (Hybrid)

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Hi, we’re Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

About The Role

As a CBRE Workplace Experience Senior Manager, you will supervise employees and third parties that support severalexperience services. Examples of services include Concierge, Reception, Meeting & Event Management, andadministrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service tothe clients and visitors of a designated building.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performanceevaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality,efficiency, and effectiveness of the job discipline and department
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolveconflicting priorities.
• Ensure support provided by the team is efficient and consistent. Oversee and execute process improvementefforts on a regular basis. Develop strategic solutions.
• Execute technological and training needs for Workplace Experience teams and clients. Always follow safetystandards with employees, clients, and vendors.
• Maintain vendor partnerships with the intention of cost-saving efforts. Approve negotiations for contractservices. Manage budgets, and cost reductions, and achieve cost savings.
• Deliver the Service Business Continuity plan every six months and conduct required testing.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others toachieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt adifferent point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.
  
  

What You’ll Need

• HS Diploma or GED required.
• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.
  
  

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr. Workplace Experience Manager position is $130,000 annually with bonus eligibility and the maximum salary for the position is $150,000 annually with bonus eligibility. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at 1 866 225 3099 (U.S.) and 1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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