What are the responsibilities and job description for the Service Writer position at Lensa?
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for United Rentals. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.
Great Company. Great People. Great Opportunities.
If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!
As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.
What You'll Do
Service Writer - French
En tant que rédacteur de service chez United Rentals,
vous serez responsable des tâches administratives liées au service et à la maintenance.
Ces tâches comprennent, mais sans s'y limiter, l'exécution des ordres de travail, le suivi du temps
des techniciens, le recouvrement de la garantie et la mise à jour de la maintenance préventive.
Vous êtes également responsable de la planification, de la tenue des dossiers d'équipement,
du traitement des factures liées au service, du traitement des demandes des clients et de la tenue
du service après-vente informé des bulletins de service et des informations générales.
Votre solide éthique de travail, votre fiabilité et votre attitude positive feront de vous un atout
pour notre succursale et l'ensemble de l'organisation. Si vous souhaitez avoir la chance de vous
démarquer avec le plus grand fournisseur de location d'équipement au monde, envisagez un
avenir avec United Rentals. Vous serez soutenu par une solide équipe de gestion qui vous aidera
à atteindre vos objectifs. L'excellence dans ce poste stimulant et enrichissant ouvre la voie à des
possibilités d'avancement.
Les tâches supplémentaires comprennent ce qui suit :
Why join us?
Benefits
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
Compensation Range
$21.70 - $31.25
If you have questions about this posting, please contact support@lensa.com
Great Company. Great People. Great Opportunities.
If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!
As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.
What You'll Do
- Work Order Completions, such as opening and closing work orders with accurate information
- Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely
- Ensure that all tasks eligible for warranty are created and submitted for warranty
- Monitor warranty reporting to ensure that all claims are properly brought to closure
- Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency
- Handle equipment maintenance related issues with a high sense of urgency
- Keep Management informed of customer concerns
- Ensure all service-related invoices are properly coded within the correct General Ledger
- Other duties assigned as needed
- High School diploma or equivalent
- Valid driver's license with acceptable driving record
- 1 - 2 years experience in a shop or service environment
- Basic computer skills
- Attention to detail
- Ability to multi-task in a busy environment
- High sense of urgency with respect to customer service
- Superior customer service, teamwork and verbal/written communication skills
Service Writer - French
En tant que rédacteur de service chez United Rentals,
vous serez responsable des tâches administratives liées au service et à la maintenance.
Ces tâches comprennent, mais sans s'y limiter, l'exécution des ordres de travail, le suivi du temps
des techniciens, le recouvrement de la garantie et la mise à jour de la maintenance préventive.
Vous êtes également responsable de la planification, de la tenue des dossiers d'équipement,
du traitement des factures liées au service, du traitement des demandes des clients et de la tenue
du service après-vente informé des bulletins de service et des informations générales.
Votre solide éthique de travail, votre fiabilité et votre attitude positive feront de vous un atout
pour notre succursale et l'ensemble de l'organisation. Si vous souhaitez avoir la chance de vous
démarquer avec le plus grand fournisseur de location d'équipement au monde, envisagez un
avenir avec United Rentals. Vous serez soutenu par une solide équipe de gestion qui vous aidera
à atteindre vos objectifs. L'excellence dans ce poste stimulant et enrichissant ouvre la voie à des
possibilités d'avancement.
Les tâches supplémentaires comprennent ce qui suit :
- Achèvements d'ordres de travail, tels que l'ouverture et la fermeture d'ordres de travail avec des informations précises
- Rapports sur le temps des techniciens, assurez-vous que toutes les heures rémunérées disponibles pour le travail sont enregistrées avec précision et en temps opportun
- Assurez-vous que toutes les tâches éligibles à la garantie sont créées et soumises à la garantie
- Surveiller les rapports de garantie pour s'assurer que toutes les réclamations sont correctement clôturées
- Exécutez des rapports de maintenance préventive et planifiez les travaux de manière appropriée pour maintenir un niveau élevé d'actualité de la flotte
- Gérer les problèmes liés à la maintenance de l'équipement avec un sentiment d'urgence élevé
- Tenir la direction informée des préoccupations des clients
- S'assurer que toutes les factures liées au service sont correctement codées dans le bon grand livre
- Autres tâches assignées au besoin
- Diplôme d'études secondaires ou équivalent
- Permis de conduire valide avec dossier de conduite acceptable
- à 2 ans d'expérience dans un atelier ou un environnement de service
- Compétences informatiques de base
- Attention au détail
- Capacité à effectuer plusieurs tâches dans un environnement occupé
- Sens aigu de l'urgence en ce qui concerne le service à la clientèle
- Compétences supérieures en service à la clientèle, en travail d'équipe et en communication verbale/écrite
Why join us?
Benefits
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
- Paid Parental Leave
- United Compassion Fund (http://jobs.unitedrentals.com/creative/culture)
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
- Paid Sick Leave
- An inclusive and welcoming culture (http://jobs.unitedrentals.com/creative/diversity)
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
Compensation Range
$21.70 - $31.25
If you have questions about this posting, please contact support@lensa.com
Salary : $22 - $31
