Senior User Experience Researcher

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This role is not eligible for visa sponsorship, meaning you will need to be able to secure and maintain work authorization without the need for a written submission by the company to the government agency, or the need for the company to make an entry as the immigration employer of record (e.g., STEM OPT training plan, I-20 Form endorsed for CPT, TN employer, etc.)

Overview

Creates understanding and empathy around user needs, stated and unstated, for the product team including designers, product managers and engineers. Develops and conducts primary research studies and explores behaviors and motivations of users through field visits, ethnography, surveys, usability testing and logs analysis. Based on research findings, assists with creation of new products and features, as well as continually innovates existing products. Delivers written, in-person, and visual presentations on research findings to support all stages of product development.

Primary Responsibilities

• Strategize, implement and maintain a consistent research discipline, discovering how users interact with modern financial products and enabling a deep understanding of the Bank's current and potential customers.
• Create and execute brainstorm sessions and research studies with customers, stakeholders and internal users for concept generation, concept validation and usability.
• Gain user insight through qualitative in-depth interviews, stakeholder interviews, usability testing, quantitative surveys and contextual inquiries.
• Build and maintain a strong partnership with Voice of the Customer research to leverage existing research, stay aligned across scheduled research efforts and inform the Company’s overall understanding of user needs and expectations.
• Communicate research results, set baseline requirements for design and implementation and recommend strategic improvements to teams.
• Complete other related duties as assigned.
  
  

Scope Of Responsibilities

At M&T Bank, user experience (UX) is at the forefront of how we create intuitive, innovative and visually appealing products that people love. The job holder strives to learn and understand our users’ needs, behaviors, and emotions to yield insights that inform product strategy and guide design of the experiences created. The position develops relationships and works closely with leaders in Product Management, Software Engineering, Marketing, and Business to solve complex challenges and craft powerful experiences that highlight our products’ unique capabilities and personalities.

Education And Experience Required

• Bachelor’s degree and a minimum of 5 years’ UX research experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ UX research experience
• Background in the user experience researcher field, designing and conducting user research studies and applying design-thinking methodologies
• Prior experience with innovative thinking, the value of research and working with stakeholders to deliver results
• Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during product development processes
• Experience dealing with ambiguity and leveraging design research as a means to bring clarity to abstract ideas
• Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking
• Experience using modern design, prototyping and collaboration tools
• Experience interacting with various multi-disciplinary teams of professionals
• Strong collaboration skills
  
  

Education And Experience Preferred

Minimum of a master’s degree in a related field

Experience in survey design, including working knowledge of statistics and experimental design

Experience in creating use cases, flow diagrams, prototypes, scenarios and wireframes in the context of user research

Proficiency in industry best practices for desktop, mobile and web applications

Experience working with Product Managers, Product Designers and Product Owners

Experience working in the financial industry

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $107,656.56 - $179,427.60 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Wilmington, Delaware, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.