senior manager, retail communications

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Now Brewing – senior manager, retail communications ! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company—one that celebrates coffee and connection while creating opportunities for partners (employees) to thrive. Today, with more than 400,000 partners around the world, we remain committed to being the best job in retail. Our Global Communications and Corporate Affairs team plays a critical role in shaping that story—informing, engaging, and inspiring internal and external audiences in ways that build trust and connection.

As senior manager, Retail Communications, you will lead internal communications strategies and campaigns that help partners understand and feel confident in Starbucks commitment to creating the best job in retail. This role is focused on reaching and engaging partners in our U.S. coffeehouses and will partner closely with Partner Resources (PRO), Labor Relations, Legal, external communications, and cross-functional teams to deliver clear, timely, and transparent communications that reinforce our values and strengthen partner-to-partner relationships. You’ll need to be a strategic thinker, a strong writer, and a trusted advisor who can navigate complex topics and drive compelling communications and content, with clarity and empathy. This is a highly visible role that requires confidence, discretion, and the ability to influence and build trust across teams.

This role is central to our mission of making Starbucks the best job in retail for everyone who wears the green apron. By helping coffeehouse partners feel informed and supported, you’ll strengthen trust, reinforce our values, and contribute to a culture where every partner feels connected and empowered. This is particularly important as we continue to invest deeply in the retail partner experience as part of our Back to Starbucks strategy.

As a senior manager, retail communications , you will…

• L ead Strategy & Planning: Develop and execute internal communications strategies that support labor relations priorities and reinforce Starbucks commitment to partners.
• Create Clear, Human Messaging: Translate complex topics into simple, actionable communications that build trust and reduce confusion.
• Partner Across Teams: Work closely with Labor Relations, Retail Communications, Legal, and External Communications to ensure alignment and consistency across channels.
• Manage Campaigns: Drive integrated campaigns alongside our broader communications team that inform and engage partners on key topics, leveraging retail communication channels in our coffeehouses.
• Advise Leaders: Serve as a trusted communications counselor to senior leaders on labor topics, providing scenarios, options, and recommendations.
• Monitor & Respond: Help manage internal questions related to labor relations communications, ensuring timely and accurate responses.
  
  

We’d Love To Hear From People With

• 7 years in internal communications, corporate communications, or related field.
• Experience managing complex topics and advising senior leaders.
• Background in internal communications, workforce and/or labor relations communications or employee engagement preferred.
• Ability to influence and build trust across teams.
• Exceptional messaging skills—able to craft clear, concise, empathetic messaging.
• Strong project management and ability to juggle multiple priorities and bring leaders along seamlessly in a fast-paced environment.
• Comfort working in ambiguity and adapting quickly to change.
• Experience managing direct reports or agency partners preferred.
  
  

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/starbucksbenefits.com) .

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
  
  

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.

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