Senior Help Desk / Desktop Support Specialist

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Insight Global. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Job Description

Reason for Opening

Backfill for team member handling technical lead responsibilities.

Role Overview

We are looking for a mid-to-senior level Help Desk Specialist with strong customer-facing skills and technical expertise in Windows environments, Intune, and Autopilot. This role is 90% end-user support and 10% Intune administration.

Key Responsibilities

• Provide desktop support for Windows and Mac environments.
• Manage Active Directory tasks (adding/removing users).
• Support Intune and Autopilot configurations.
• Troubleshoot VPN, video conferencing equipment, and basic networking issues.
• Collaborate with vendors and internal IT teams.
• Identify process gaps and recommend improvements.
• Handle Tier 1 and Tier 2.
• Mentor Junior Staff and provide process improvement feedback.
  
  

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills And Requirements

Must-Haves

• 5 years in Help Desk/Desktop Support roles.
• Expertise in Windows, Active Directory, Intune, and Autopilot.
• Strong customer service skills (90% user-facing).
• Ability to mentor junior staff and work independently.
• Proven ability to improve processes. Nice-to-Have:
• Experience in manufacturing environments
• Familiarity with MDM solutions
  
  

If you have questions about this posting, please contact support@lensa.com