What are the responsibilities and job description for the Senior Director, Technical Programs and Operations position at Lensa?
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Job Requisition ID #
25WD94271
Position Overview
We are seeking a strategic, systems-oriented Senior Director, Technical Programs and Operations to define, lead, and continuously evolve how Growth Experience Technology (GET) organization delivers world-class customer and partner experiences. This role sits on the GET leadership team within our COO organization and shapes the end-to-end delivery ecosystem across program execution, engineering operations, tooling, and cross-functional collaboration.
In this role, you will build the operating model that enables our teams to deliver predictably, efficiently, and with high quality. You will partner closely with Product Management, Engineering, Architecture, Experience Design, Data Science/ML, GTM, and Finance to translate strategy into outcomes—creating clarity, enabling decision-making, and ensuring delivery is consistently aligned with our business goals.
We welcome candidates from diverse professional paths; including engineering leadership, technical program management, product delivery, operations, and transformation roles, those who are passionate about scaling organizations through excellence in process, systems thinking, and collaborative leadership.
You’ll work with teammates across the globe and will travel up to 15% of the time for face-to-face meetings like conferences and team offsites. This role is preferred hybrid to our San Francisco office.
Responsibilities
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $209,600 and $339,020. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
If you have questions about this posting, please contact support@lensa.com
Job Requisition ID #
25WD94271
Position Overview
We are seeking a strategic, systems-oriented Senior Director, Technical Programs and Operations to define, lead, and continuously evolve how Growth Experience Technology (GET) organization delivers world-class customer and partner experiences. This role sits on the GET leadership team within our COO organization and shapes the end-to-end delivery ecosystem across program execution, engineering operations, tooling, and cross-functional collaboration.
In this role, you will build the operating model that enables our teams to deliver predictably, efficiently, and with high quality. You will partner closely with Product Management, Engineering, Architecture, Experience Design, Data Science/ML, GTM, and Finance to translate strategy into outcomes—creating clarity, enabling decision-making, and ensuring delivery is consistently aligned with our business goals.
We welcome candidates from diverse professional paths; including engineering leadership, technical program management, product delivery, operations, and transformation roles, those who are passionate about scaling organizations through excellence in process, systems thinking, and collaborative leadership.
You’ll work with teammates across the globe and will travel up to 15% of the time for face-to-face meetings like conferences and team offsites. This role is preferred hybrid to our San Francisco office.
Responsibilities
- Oversee the end-to-end delivery of complex, high-impact technology initiatives; from planning and scoping through go-live and retrospectives
- Provide executive-ready visibility into delivery health, progress, risks, milestones and dependencies
- Define and evolve a modern, scalable delivery operating model across GET, including frameworks, governance, tooling, and cross-functional engagement rituals
- Introduce and maintain portfolio-level visibility, ensuring teams have the clarity needed to make informed prioritization and tradeoff decisions
- Engage deeply with engineering and architecture partners to ensure planning is grounded in a strong understanding of system interactions
- Anticipate and manage risks, bottlenecks, and cross-team constraints, ensuring timely and data-informed escalations and resolutions
- Act as the bridge between Business Support and Engineering Operations, to ensure our systems, tooling, and workflows enable both customer-facing and internal operational excellence
- Drive improvements across operational processes including: Production readiness and release workflows; System reliability and incident coordination; Compliance and audit support (e.g., SOC2, SOX, GDPR, as applicable); Provide operational support to Partner Support and Customer Support teams by ensuring systems, tools, and processes enable effective partner and customer assistance; Drive continuous improvement, reducing operational friction and ensuring systems and processes scale with the business; Ensure system reliability, compliance, and smooth production workflows through strong operational oversight and coordination
- Build a high-performance culture focused on delivering results, continuous learning, and improvement
- Mentor cross-functional teams, ensuring strong ownership, and driving accountability for successful delivery
- Cultivate strong stakeholder relationships, promoting effective communication across the organization
- Elevate delivery capability across the organization through coaching, best practices, and enablement programs.
- 10 years of experience in technology or engineering program and project management, or related field
- 5 years of experience in managing and leading high performing cross-functional teams
- Proven track record of successfully leading large-scale, high-impact technology projects
- Experience in program portfolio management and resource allocation
- Strong understanding of software development methodologies, including Agile and Waterfall
- Proficiency in project management tools and software (e.g., JIRA, Asana, Microsoft Project)
- Knowledge of modern technology stacks and architectural frameworks
- Demonstrated ability to lead, mentor, and develop high-performance teams
- Strong leadership skills with the ability to drive accountability and ownership
- Experience in fostering a culture of continuous improvement and learning
- Strong strategic thinking and planning skills, with the ability to align projects with business goals
- Excellent problem-solving skills, with the ability to identify and manage risks and bottlenecks
- Ability to make data-driven decisions and provide insights through reporting and analytics
- Exceptional communication skills, both verbal and written, with the ability to effectively communicate with senior leadership and stakeholders
- Proven ability to cultivate strong stakeholder relationships and promote effective cross-functional collaboration
- Experience in managing escalations and resolving delivery challenges
- Familiarity with cutting-edge technologies, trends, and best practices in software development, AI, and machine learning
- Proven track record of driving technology innovation and adoption within organizations
- Experience leading transformational change initiatives within technology delivery processes
- Understanding of regulatory requirements and compliance standards relevant to technology delivery
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $209,600 and $339,020. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
If you have questions about this posting, please contact support@lensa.com
Salary : $209,600 - $339,020