What are the responsibilities and job description for the Program Manager, Order Management, eero position at Lensa?
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Description
At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.
As a Program Manager on the eero Order Management team, you will support key organizational planning and drive process improvement initiatives.
We are looking for someone who is passionate about managing day-to-day operations and supporting customers, both end users and B2B partners. The ideal candidate will have strong attention to detail and the ability to effectively manage multiple workstreams while meeting established SLAs. This is a cross-functional role where you will collaborate with our Order Management, Partner Success, Sales, Finance, Business Operations, and Manufacturing Operations teams to execute on order management, sample fulfillment, returns processing, buyback programs, and operational deliverables.
The ideal candidate is someone with a passion for implementing and improving operational processes, while representing the Order Management team as a subject matter expert cross-functionally. Strong project management, communication, process design and reporting skills are a must.
Key job responsibilities
Interested in exploring career opportunities with eero? Visit our careers page to view all open positions:
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
If you have questions about this posting, please contact support@lensa.com
Description
At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.
As a Program Manager on the eero Order Management team, you will support key organizational planning and drive process improvement initiatives.
We are looking for someone who is passionate about managing day-to-day operations and supporting customers, both end users and B2B partners. The ideal candidate will have strong attention to detail and the ability to effectively manage multiple workstreams while meeting established SLAs. This is a cross-functional role where you will collaborate with our Order Management, Partner Success, Sales, Finance, Business Operations, and Manufacturing Operations teams to execute on order management, sample fulfillment, returns processing, buyback programs, and operational deliverables.
The ideal candidate is someone with a passion for implementing and improving operational processes, while representing the Order Management team as a subject matter expert cross-functionally. Strong project management, communication, process design and reporting skills are a must.
Key job responsibilities
- Support the Commercial Operations program strategy through planning cycles and facilitate strategy brainstorming discussions
- Manage day-to-day operations of our sample order program, managing domestic and international fulfillment to ensure SLAs are being met and organizing logistical and compliance requirements
- Manage the Order Management processes for eero's B2B BuyBack Program and RMA processes, ensuring compliance with established procedures and SLAs
- Execute project plans, timelines, and milestones for assigned initiatives including product launches and customer/partner onboarding
- Partner with cross-functional teams such as Supply Chain, Customer Service, Finance, and Sales to implement processes and resolve day-to-day issues
- Monitor project risks, provide regular status updates, and escalate issues appropriately
- Track and report on key performance metrics for the Order Management organization
- Identify and implement process improvements within defined workstreams
Interested in exploring career opportunities with eero? Visit our careers page to view all open positions:
- https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country[]=US&keyword[]=eero
- Bachelor's degree in a relevant field (e.g. Business, Operations, Logistics)
- 2 years of experience as a Program/Project Manager, preferably in a high volume supply chain, e-commerce or consumer electronics environment
- 1-2 years of domestic and international logistic operations experience required
- Experienced with order-to-cash, returns, item receipts, RMAs
- Experienced with Excel and Google Sheets
- Experienced with NetSuite, Shopify, Jira, or similar logistics, order management, and project management tools
- Demonstrated project management skills with experience managing multiple workstreams
- Detail-oriented with experience in process improvement initiatives
- Familiarity with agile/iterative development practices
- Excellent verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
If you have questions about this posting, please contact support@lensa.com
Salary : $79,300 - $169,500
