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PROCESS INTELLIGENCE SPECIALIST (HYBRID)

Lensa
Charlotte, NC Full Time
POSTED ON 4/1/2026
AVAILABLE BEFORE 4/29/2026
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Compass Group, North America. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Compass Corporate

A Family Of Companies And Experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

The Process Intelligence Specialist improves operational efficiency through workflow automation, data analysis, process standardization, and AI-enabled solutions using Microsoft Power Automate, Excel, Power BI, and related tools. This role identifies manual or repetitive processes, designs automated workflows, and develops data-driven tools that improve accuracy, reduce processing time, and support operational decision-making. The position works closely with business stakeholders to translate operational needs into scalable automation, reporting, and AI-assisted solutions.

Key Responsibilities

  • Analyze existing business processes to identify inefficiencies, manual tasks, and opportunities for automation and optimization.
  • Design, build, and maintain automated workflows using Microsoft Power Automate.
  • Develop advanced Excel-based solutions including dashboards, structured data models, Power Query transformations, and automation features.
  • Create and maintain Power BI dashboards and reports that provide insights into operational performance and process efficiency.
  • Standardize data collection, reporting, and workflow processes to improve consistency and reliability.
  • Integrate Power Automate workflows with Microsoft 365 tools including Excel, SharePoint, Outlook, Teams, and Power BI.
  • Leverage AI capabilities within the Microsoft ecosystem to enhance automation workflows and operational analytics.
  • Design AI-assisted processes that automate tasks such as document processing, classification, and data extraction.
  • Monitor, troubleshoot, and optimize automation workflows and reporting solutions to ensure reliability and performance.
  • Provide training and guidance to stakeholders and end users on automation tools, reporting solutions, and standardized processes.

Required Qualifications

  • Bachelor's degree in Business, Finance, Information Systems, Operations, Data Analytics, or a related field, or equivalent experience.
  • 2-5 years of experience in process improvement, workflow automation, operational analytics, or business process optimization.
  • Advanced proficiency in Microsoft Excel, including complex formulas, Power Query, and data analysis tools.
  • Experience building and maintaining flows in Microsoft Power Automate.
  • Experience developing dashboards and reports in Power BI.
  • Strong analytical and problem-solving skills with the ability to work with operational data.

Apply to Compass Group today!

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates At Corporate Are Offered Many Fantastic Benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID: 1516087

Compass Corporate

Julia Vogel

[[req_classification]]

If you have questions about this posting, please contact support@lensa.com

Salary.com Estimation for PROCESS INTELLIGENCE SPECIALIST (HYBRID) in Charlotte, NC
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