What are the responsibilities and job description for the Patient Service Representative - Phlebotomy position at Lensa?
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This is aFull-Timeposition (80 hours per pay period) with a varied schedule located at our Scripps Medical Laboratory. Floating between sites will be required (Carmel Valley, Encinitas, La Jolla, and Rancho Bernardo). You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health? At Scripps Health, your ambition is empowered and your abilities are appreciated:
Join a caring team supporting Scripps Medical Laboratory as a Patient Service Representative in the Phlebotomy department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
Organization: *Scripps Clinic
Title: Patient Service Representative - Phlebotomy
Location: Central San Diego County-SAN DIEGO-SCRIPPS MEDICAL LABORATORY
Requisition ID: 252004960
Other Locations: Central San Diego County-LA JOLLA-SCRIPPS CLINIC - LA JOLLA, Central San Diego County-SAN DIEGO-SCRIPPS CLINIC - CARMEL VALLEY
If you have questions about this posting, please contact support@lensa.com
This is aFull-Timeposition (80 hours per pay period) with a varied schedule located at our Scripps Medical Laboratory. Floating between sites will be required (Carmel Valley, Encinitas, La Jolla, and Rancho Bernardo). You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health? At Scripps Health, your ambition is empowered and your abilities are appreciated:
- Nearly a quarter of our employees have been with Scripps Health for over 10 years.
- Scripps is a Great Place to Work Certified company for 2025.
- Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
- Becker’s Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
- We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
- Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Join a caring team supporting Scripps Medical Laboratory as a Patient Service Representative in the Phlebotomy department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
- Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
- Responding to customer billing and payment inquires.
- Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
- Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
- Initiating and validating referrals/authorizations.
- Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
- 1 year of experience in customer service or a healthcare/medical office environment preferred.
- Able to adapt, prioritize and meet deadlines.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
Organization: *Scripps Clinic
Title: Patient Service Representative - Phlebotomy
Location: Central San Diego County-SAN DIEGO-SCRIPPS MEDICAL LABORATORY
Requisition ID: 252004960
Other Locations: Central San Diego County-LA JOLLA-SCRIPPS CLINIC - LA JOLLA, Central San Diego County-SAN DIEGO-SCRIPPS CLINIC - CARMEL VALLEY
If you have questions about this posting, please contact support@lensa.com
