Order Management Specialist

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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We are Hiring an Order Management Specialist!

The Order Management Specialist is responsible for monitoring order on hand actuals to target through daily monitoring and management of the order backlog, escalating risks to targets within the organization, and maintains responsibility for follow-through to ensure satisfactory resolution. The Order Management Specialist works with Customer Service, Branch Operations, Production, Demand Planning, Logistics, Sales and Finance teams to ensure objectives are met.

Essential Duties/Principal Responsibilities

• Responsible for order integrity and timely communication with internal and external customers to resolve any order date alignment issues.
• Collaborates with Xylem production sites, procurement, logistics and other departments to manage backlog, mitigate issues and coordinate recovery plans as necessary.
• Calculates risk to forecast and escalates issues appropriate and promptly to ensure optimum customer satisfaction.
• Creates and provides metrics on forecast slip results to respective departments and drives related action plans.
• Acts as the primary contact for assigned pool of accounts and provides back up of accounts for other team members in their absence.
• Builds relationships and depth of understanding of customer expectations and ensure timely execution of order fulfillment functions.
• Active lead or participant in LEAN initiatives through completion of quick and easy Kaizen and/or formal continuous improvement programs.
• Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established department goals.
• Participation in Xylem Watermark volunteer activities
  
  

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Bachelor's degree in business or accounting or equivalent combination of education and related work experience
• Demonstrated proficiency with computer software to specifically include Microsoft Excel (calculated fields, pivot tables and charts, VLOOKUP, etc.) and Word
• Strong customer service skills; able to demonstrate flexibility in meeting customer needs
• Positive, self-starting, flexible and forward thinking
• Ability to work effectively in a team environment or independently as needed
• Possess excellent verbal, written and the ability to communicate clearly with both internal and external customers
• Ability to think critically, demonstrate creative thinking and meet time sensitive deadlines for customers and resolution of escalated issues
• Demonstrated ability to handle multiple tasks, prioritize and meet deadlines in a dynamic work environment.
  
  

Physical Demands

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Light lifting (20-25 pounds), office environment
  
  

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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