What are the responsibilities and job description for the Office Admin CSR position at Lensa?
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Customer Service and Administrative Coordinator
Pay is $25/hr
We are seeking a Customer Service and Administrative Coordinator to oversee customer service for 3 ecommerce websites and provide office administrative support for a 40 person office.
For customer service, the coordinator will assist our ecommerce customers with customer service issues for galison.com, mudpuppy.com, and brassmonkeygoods.com.
The Coordinator will also provide front desk and general office administrative support.
This position will not be remote, except as mandated by New York State.
Customer Service
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
Requirements
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Customer Service and Administrative Coordinator
Pay is $25/hr
We are seeking a Customer Service and Administrative Coordinator to oversee customer service for 3 ecommerce websites and provide office administrative support for a 40 person office.
For customer service, the coordinator will assist our ecommerce customers with customer service issues for galison.com, mudpuppy.com, and brassmonkeygoods.com.
The Coordinator will also provide front desk and general office administrative support.
This position will not be remote, except as mandated by New York State.
Customer Service
- Provide exceptional customer service support for three ecommerce sites using Gorgias.
- Respond promptly to customer inquiries through company channels such as email and chat.
- Ensure customer satisfaction which includes processing orders and requests, such as missing puzzle pieces, quality complaints and replacement orders, including communication with our warehouse.
- Answer incoming phone calls to the company's customer service phone line Mon-Fri 9am-5pm EST.
- Order and manage office supplies including kitchen, lunchroom, work supplies, conference rooms, and bathrooms.
- Assist with requests for product donation and charitable contributions
- Greet all visitors and coordinate the meeting room schedules, set-up and clean up after use.
- Act as the key contact for 70 West 36th Street building management for building issues.
- Organize outgoing and incoming mail from all carriers.
- Execute administrative office communication regarding announcements as directed.
- Work closely with IT in the on-boarding and off-boarding processes.
- Prepare expense reports for President and Director of Marketing.
- Prior customer service and/or administrative experience, especially experience with Gorgias or Zendesk
- Ability to prioritize and manage time effectively to meet deadlines
- Excellent written and verbal communication skills
- Strong organizational skills and exceptional attention to detail
- Proficiency in Microsoft Word and Excel required
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
Requirements
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $25