Medical Information Specialist I - Nurse - Remote

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Work Schedule

Rotational days/weekends

Environmental Conditions

Office

Job Description

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100 countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

The Med Info Spec - Nurse role at Thermo Fisher Scientific is an outstanding opportunity to contribute to our mission of making the world healthier, cleaner, and safer. Located in Wilmington, NC, you will play a key role in our Medical Communications division, providing world-class medical information services and supporting critical clinical trials.

The working shift for this position is variable and rotates weekly, between 11:00 am - 7:00 pm and 12:00 pm - 8:00 pm. Weekends, holidays, and on call shifts are required.

A Day in the Life

• Respond accurately and professionally to technical and medical information inquiries via phone, email, internet, or mail regarding pharmaceutical or device products.
• Process fulfillments, provide clinical trial information, and offer after-hours on-call support.
• Analyze caller questions to formulate accurate and concise responses using client-approved resources.
• Identify, record, and triage adverse events and product complaints according to guidelines, providing additional support as needed.
• Maintain detailed knowledge of project and corporate policies, including SOPs, protocols, and regulatory requirements.
• Work closely with internal and external client contacts to resolve complex inquiries, researching medical literature and drafting responses when necessary.
  
  

Keys to Success

Education

• Bachelor's degree and equivalent experience in Nursing and relevant formal academic/vocational qualification.
  
  

Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job.
• Active RN license or Nurse Licensure Compact (NLC) equivalency.
  
  

Knowledge, Skills, Abilities

• Excellent verbal and written communication skills.
• Proficient computer and keyboarding skills.
• Strong interpersonal skills and ability to work both independently and as part of a team.
• Ability to interpret complex medical and technical information.
• Organizational and time management skills.
• Maintain a positive and professional demeanor in demanding situations.
  
  

Physical Requirements / Work Environment

• Work performed in an office environment with exposure to electrical office equipment.
• Constant interaction with clients and associates.
• Daily exposure to high pressure, intense concentration needed.
• Rotating shifts required, primarily supporting evening hours of 11am-7pm or Noon-8pm EST.
• Support after-hours on-call assistance on a rotating basis, ensuring 24/7 coverage.
• Frequently stationary for 6-8 hours per day.
• Occasional mobility and light to moderate lifting required.
  
  

Benefits

We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a comprehensive range of employee benefits. Thermo Fisher Scientific provides a collaborative, innovative work environment with outstanding career and development prospects. Join us in our exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation And Benefits

The hourly pay range estimated for this position Med Information Nurse I based inIllinois is $36.00–$37.00.

This Position May Also Be Eligible To Receive a Variable Annual Bonus Based On Company, Team, And/or Individual Performance Results In Accordance With Company Policy. We Offer a Comprehensive Total Rewards Package That Our U.S. Colleagues And Their Families Can Count On, Which Includes

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
  
  

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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