Manager, Customer Success Business Operations

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Overview

As a Manager of Customer Success Business Operations, you will lead a team of Business Operations professionals while personally owning the design, execution, and scaling of Customer Success's operating system. Your primary focus will be establishing strong operating cadence, mechanisms, and governance that drive clarity, accountability, and execution excellence across the organization.

This role is critical to enabling leadership focus by creating durable operating rhythms and reducing friction in how the business runs.

Responsibilities

Operating System & Cadence Ownership

• Design, implement, and scale Customer Success operating mechanisms, including planning, reviews, metrics, and performance management.
• Own the operating cadence that connects strategy, priorities, and execution across the organization.
• Ensure consistent, high-quality business reviews and decision-making forums.
  
  

Execution Rigor & Business Visibility

• Drive clarity on goals, success measures, and accountability across Customer Success.
• Build and maintain dashboards, metrics, and reporting that provide actionable insights.
• Proactively identify execution gaps and lead efforts to close them.
  
  

People Leadership

• Lead and develop a team of 4-6 Business Operations professionals.
• Personally own high-impact operating initiatives or strategic problem areas.
• Coach the team to operate with rigor, strong judgment, and enterprise mindset.
  
  

Continuous Improvement & Scale

• Identify opportunities to simplify processes, reduce friction, and improve execution velocity.
• Standardize and scale operating practices that can be reused across teams.
• Drive adoption of new ways of working through thoughtful change management.
  
  

Influence & Change Leadership

• Partner closely with Customer Success leadership to shape and evolve how the business operates.
• Build trust-based relationships and influence without authority.
• Lead change with extreme ownership, ensuring adoption and sustained impact.
  
  

Qualifications

• 10 years of experience in business operations, program management, strategy, or similar roles.
• 5 years of people management experience, including managing senior ICs.
• Demonstrated experience designing and running operating cadences and business mechanisms.
• Strong analytical and problem-solving skills with ability to translate insights into action.
• Proven ability to influence senior leaders and drive organizational change.
• Player-coach mindset with experience scaling operating systems in complex organizations.
  
  

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Bay Area California $ 210,000- 284,500

Southern California $ 199,500- 270,000

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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