Learning Specialist I - Peachtree City, GA

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About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

This position reports to the NAMER Learning Delivery Manager. This role utilizes the candidate's knowledge of NCR business and products and their expertise in adult education techniques to implement and deliver learning curriculum for their prescribed audience. They work closely with the NAMER Learning Delivery Manager, the Learning Business Partner, and the Learning Specialist to understand the business requirements and the skill sets requiring enhancement. The Instructor facilitates and delivers a comprehensive learning program or events that enhance a learner's knowledge/skill and improves the overall effectiveness of the business unit/organization (to include instructor led, virtual and mobile training in the field). Although important, the design and development of learning programs are secondary in this particular role to the delivery and instruction.

The position is needed to support mobile training, new hire and module specific training as well as module specific training in Peachtree City, GA. The person hired will travel 50% of the time to train Customer Engineers in the field.

KEY AREAS OF RESPONSIBILITY

• Facilitate course delivery using classroom, lab, VILT (virtual instructor-led training), online and mobile training (which could entail teaching out of state) methods of instruction
• Maintain classroom facilities and equipment and ensure learning materials necessary for the class are available
• Use existing knowledge combined with analytical skills to identify updates to course content
• Use a variety of delivery techniques, leveraging formal and informal delivery tools such as virtual classrooms, web conferencing, discussion forums, blogs, and wikis
• Execute course delivery according to the published training schedule
• Use continuous improvement processes and tools to improve Services Learning processes to increase the value-add provided to our customers
• Course owner for assigned instructor-led training courses
• Supports course development by providing subject matter expertise for assigned product
• Performs course maintenance
• Develop performance support (e.g. job aids, YouTube style videos, etc.)
• Mentor new instructors
  
  

Basic Qualifications

• 1-2 years of technical field experience (hardware such as an ATM) or Associates Degree in a technical/troubleshooting/mechanical field
• Excellent verbal and written communication skills
• Ability to resolve conflict
• Must be adaptable and be able to shift roles at a moment's notice
• Ability to work in a team environment
• Strong (demonstrated) public speaking or presentation skills
• Proficiency in MS Office products
• Experienced with working in a matrix-managed organization
• Experience servicing NCR supported equipment (e.g. POS, Self-Check Out, ATMs, or networking hardware)
• Must be available to work extra hours, shift schedules and participate in mobile training, as well as travel to various locations as needed to teach classes
• Must be able to lift up to 50 lbs, bend, kneel, and stand for hours at a time
• Must have an active driver's license and be able to safely operate a van
  
  

Preferred Qualifications

• Bachelor's Degree in Education or a related technical certificate/discipline OR 5-7 years of experience working in Learning or Education-related discipline
• 2 - 3 years teaching adult learners technical/machinery/electrical topics
• Proven ability to work within a team environment, juggle multiple projects, and adapt to frequent change
• Ability to build rapport with internal and external customers
• Ability to visualize and verbalize technical concepts in understandable terms and be instructionally savvy to deliver clear and effective instructional content
• Proven ability to learn quickly and work independently
• Ability to self manage
• Experience servicing networking and telecom products (i.e. Cisco routers/switches, Ciena optical)
• Experience servicing PCs and Servers (Dell, Cisco, etc.)
• Experience servicing retail POS systems
• Experience servicing Self Check Out machines
• Experience servicing ATMs (NCR and multivendor)
  
  

Travel Requirements

• Up to 50% travel (domestic or international)
  
  

- #JW1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full Time Employee Benefits Include

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k
  
  

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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