What are the responsibilities and job description for the IT Operations Analyst - Night Shift position at Lensa?
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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
This Analyst Role within the Command Center Operations (CCO) Night Shift monitors Application and Infrastructure alerting.
Escalates outages to Incident Management and CTOC support staff.
Validates change activity has been completed by communicating any open alerts with SMEs and CTOC support staff during checkouts.
This role focuses on preventing faulty change activity and mitigating negative impact on company stakeholders and customer satisfaction.
This role will also focus on maintaining onshore CVS Health governance over Accenture’s accountability and responsiveness during weekend and off hours. Also, role will support mainframe activities that are not part of the scope of responsibilities with Accenture.
Schedule: Must be able to work night shift : 6pm EST to 6am EST; Sunday, Monday, Tuesday OR Wednesday, Thursday, Friday and Every other Saturday
Required Qualifications
0-2 years experience preferably in IT customer service, product support, or production support.
Preferred Qualifications
Demonstrated expertise in operating within corporate Data Center and or Command Center environments.
Experience using an IT service management tool such as ServiceNow.
Education Associates degree or equivalent experience.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The Typical Pay Range For This Role Is
$21.10 - $44.99
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great Benefits For Great People
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
We anticipate the application window for this opening will close on: 12/13/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you have questions about this posting, please contact support@lensa.com
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
This Analyst Role within the Command Center Operations (CCO) Night Shift monitors Application and Infrastructure alerting.
Escalates outages to Incident Management and CTOC support staff.
Validates change activity has been completed by communicating any open alerts with SMEs and CTOC support staff during checkouts.
This role focuses on preventing faulty change activity and mitigating negative impact on company stakeholders and customer satisfaction.
This role will also focus on maintaining onshore CVS Health governance over Accenture’s accountability and responsiveness during weekend and off hours. Also, role will support mainframe activities that are not part of the scope of responsibilities with Accenture.
Schedule: Must be able to work night shift : 6pm EST to 6am EST; Sunday, Monday, Tuesday OR Wednesday, Thursday, Friday and Every other Saturday
Required Qualifications
0-2 years experience preferably in IT customer service, product support, or production support.
Preferred Qualifications
Demonstrated expertise in operating within corporate Data Center and or Command Center environments.
Experience using an IT service management tool such as ServiceNow.
Education Associates degree or equivalent experience.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The Typical Pay Range For This Role Is
$21.10 - $44.99
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great Benefits For Great People
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
We anticipate the application window for this opening will close on: 12/13/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you have questions about this posting, please contact support@lensa.com
Salary : $21 - $45