What are the responsibilities and job description for the IT Operations Analyst - Executive Support position at Lensa?
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Ecolab. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.
Job Duties
The IT Operations Analyst will be responsible for assistingexecutiveleadership and their staff, primarily working out of St. Paul, MN headquarters with flexibility to travel to local offices. This position requires excellent customer serviceskills with an emphasis onexecutiveleadership, and professional disposition.
The position requires excellent verbal/written communication skills, along with technicalsupportand analytical skills. The candidate will regularly work with all levels ofsupportto troubleshoot, gather data, and update necessary knowledge articles with the express goal of providing the best executive experience possible. Supportaudio video technologies and need experience coaching/ mentoring technical team members.
This position is based in St. Paul, MN
What You Will Do
Responsible for Client Support - software troubleshooting, hardware break fix, installations, in-person and/or remote assistance
Perform a variety of tasks and work supporting audio, video, and other conferencing applications
Development of processes and KBs for common issue resolution
Perform root-cause analysis for issues identified, while coordinating with othersupportteams to propose corrective action forsupportprocesses and protocols
Supportexecutivemeetings including audio visual, on-site & off-site venues
Readily available to takesupportcalls fromexecutivesand theirsupportstaff
Perform cursory site evaluations and risk analysis forexecutiveboard meetings
Works with andsupportsWindows, Mac OS, mobile operating systems, and general computer-related issues.
Works with mobile device management - e.g., Intune (Android & iOS)
Works with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams
Minimum Qualifications
Bachelor's Degree in technical area or equivalent work experience
4 years of professional work experience
1 year of experience in a technical support role
Experience with Audio Video Technology, both hardware and software
Experience working with andsupportingWindows, Mac OS, mobile operating systems, and general computer-related issues.
Experience working with mobile device management - e.g., Intune (Android & iOS)
Experience working with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams
Experience working in a customerserviceenvironment
Excellent verbal and written communication skills
Ability to work flexible work hours including occasional nights and weekends
Ability to work off-site
Preferred Qualifications
Experience working with C-suite executives
Ability to adapt in a quick changing environment and capable of working independently
Works well under pressure
Strong team player and collaborative demeanor
A trusted partner at nearly three million commercial customer locations, Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, our 47,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world.
When you come to work at Ecolab, you get to take on some of the world's most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.
For more Ecolab news and information, visit www.ecolab.com. Follow us on Twitter @ecolab, Facebook at facebook.com/ecolab, LinkedIn at Ecolab or Instagram atEcolab Inc
Annual or Hourly Compensation Range
The pay range for this position is $74,700.00 - $112,200.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Our Commitment to a Culture of Inclusion & Belonging
At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Minimum Education Required
Bachelor Degree
Minimum Experience Required
4 - 20 years
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
No
Physical Required
Yes
Drug Test Required
Yes
Compensation
$11.13 / Hourly
Postal Code
55107
Place of Work
On-site
Requisition ID
R00277502
Job Type
Full Time
Job Benefits
Not specified
Application Link
http://ipc.us/t/38B59CDC9B2441F7
If you have questions about this posting, please contact support@lensa.com
Job Duties
The IT Operations Analyst will be responsible for assistingexecutiveleadership and their staff, primarily working out of St. Paul, MN headquarters with flexibility to travel to local offices. This position requires excellent customer serviceskills with an emphasis onexecutiveleadership, and professional disposition.
The position requires excellent verbal/written communication skills, along with technicalsupportand analytical skills. The candidate will regularly work with all levels ofsupportto troubleshoot, gather data, and update necessary knowledge articles with the express goal of providing the best executive experience possible. Supportaudio video technologies and need experience coaching/ mentoring technical team members.
This position is based in St. Paul, MN
What You Will Do
Responsible for Client Support - software troubleshooting, hardware break fix, installations, in-person and/or remote assistance
Perform a variety of tasks and work supporting audio, video, and other conferencing applications
Development of processes and KBs for common issue resolution
Perform root-cause analysis for issues identified, while coordinating with othersupportteams to propose corrective action forsupportprocesses and protocols
Supportexecutivemeetings including audio visual, on-site & off-site venues
Readily available to takesupportcalls fromexecutivesand theirsupportstaff
Perform cursory site evaluations and risk analysis forexecutiveboard meetings
Works with andsupportsWindows, Mac OS, mobile operating systems, and general computer-related issues.
Works with mobile device management - e.g., Intune (Android & iOS)
Works with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams
Minimum Qualifications
Bachelor's Degree in technical area or equivalent work experience
4 years of professional work experience
1 year of experience in a technical support role
Experience with Audio Video Technology, both hardware and software
Experience working with andsupportingWindows, Mac OS, mobile operating systems, and general computer-related issues.
Experience working with mobile device management - e.g., Intune (Android & iOS)
Experience working with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams
Experience working in a customerserviceenvironment
Excellent verbal and written communication skills
Ability to work flexible work hours including occasional nights and weekends
Ability to work off-site
Preferred Qualifications
Experience working with C-suite executives
Ability to adapt in a quick changing environment and capable of working independently
Works well under pressure
Strong team player and collaborative demeanor
A trusted partner at nearly three million commercial customer locations, Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, our 47,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world.
When you come to work at Ecolab, you get to take on some of the world's most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.
For more Ecolab news and information, visit www.ecolab.com. Follow us on Twitter @ecolab, Facebook at facebook.com/ecolab, LinkedIn at Ecolab or Instagram atEcolab Inc
Annual or Hourly Compensation Range
The pay range for this position is $74,700.00 - $112,200.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Our Commitment to a Culture of Inclusion & Belonging
At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Minimum Education Required
Bachelor Degree
Minimum Experience Required
4 - 20 years
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
No
Physical Required
Yes
Drug Test Required
Yes
Compensation
$11.13 / Hourly
Postal Code
55107
Place of Work
On-site
Requisition ID
R00277502
Job Type
Full Time
Job Benefits
Not specified
Application Link
http://ipc.us/t/38B59CDC9B2441F7
If you have questions about this posting, please contact support@lensa.com
Salary : $74,700 - $112,200