What are the responsibilities and job description for the IT Help Desk Technician position at Lensa?
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Our client, a government agency in the public sector, is seeking a dedicated IT Help Desk Technician to join their team. As an IT Help Desk Technician, you will be part of the IT Support Department supporting the organization's technology needs. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully in the organization.
Job Title: IT Help Desk Technician
Location: Madison, WI - Hybrid
Pay Range: $24 - $27 / hr on W2
What's the Job?
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
If you have questions about this posting, please contact support@lensa.com
Our client, a government agency in the public sector, is seeking a dedicated IT Help Desk Technician to join their team. As an IT Help Desk Technician, you will be part of the IT Support Department supporting the organization's technology needs. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully in the organization.
Job Title: IT Help Desk Technician
Location: Madison, WI - Hybrid
Pay Range: $24 - $27 / hr on W2
What's the Job?
- Assist customers in resolving technical support issues related to hardware, software, peripherals, and user account management.
- Perform installation, maintenance, and troubleshooting of desktop platforms, operating systems, and software applications.
- Provide phone support to users, ensuring timely and effective resolution of issues.
- Document technical issues and resolutions accurately in ticketing systems.
- Support the deployment and imaging of PCs, ensuring standardization and efficiency.
- 2-5 years of experience in Service Desk & IT/Desktop Support roles.
- Proficiency in troubleshooting hardware, OS, and software issues.
- Strong communication and customer service skills.
- Familiarity with ITSM/ticketing systems such as Cherwell is a plus.
- Experience writing technical and user documentation is desirable.
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
If you have questions about this posting, please contact support@lensa.com
Salary : $24 - $27