IT Assistant

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Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100 year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

This is a part-time position, requiring about 20 hours per week for roughly six months

General Position Summary

The IT Assistant will play a crucial role in supporting the IT department by ensuring the smooth execution of the Windows 11 upgrade project. This position will assist with system upgrades, providing technical support to users, and maintaining the overall functionality of IT systems. The role requires strong problem-solving skills, attention to detail, and the ability to work independently as well as part of a team. The IT Assistant will also be responsible for following up on technical issues and ensuring that they are resolved in a timely manner.

Essential Duties & Responsibilities

• Contact approximately 20-30 individuals each week who are slated to receive Windows 11 upgrade, remote into their PC, verify their OneDrive is signed in and Microsoft Edge is signed in
• Assist specific users (identified as not having enough drive space for Windows 11 upgrade) with cleanup/free up of disk space
• Follow up with users post upgrade and report any issues/errors to Cloud Team
  
  

Job Skills Required

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel

Required Education & Experience:

• N/A
  
  

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.
  
  

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
  
  

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  
  

Computer Operations

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.
  
  

Planning/Organization

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work .
  
  

Certificates/Licenses/Registrations

• None required.
  
  

Working Conditions

• Cubicle working environment
• Noise level in the work environment is usually moderate
  
  

Activity

Physical/Environmental Demands:

• Stand - Under 1/3 Time
• Walk - Under 1/3 Time
• Sit – Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time
• Reach with hands and arms – 1/3 to 2/3 Time
• Climb or balance – None
• Stoop, kneel, crouch or crawl – Under 1/3 Time
• Talk or hear – over 1/3 to 2/3 time
• Taste or smell – None
• Other - None
  
  

Physical Activity Level

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.
  
  

Manual Dexterity

• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
  
  

Special Vision Requirements

• Specific vision abilities required by this job include close vision and ability to adjust focus.
  
  

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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