What are the responsibilities and job description for the Help Desk Support position at Lensa?
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for TEKsystems. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.
Help Desk Technician
Summary
A large financial services organization is hiring two Help Desk Technicians for its Technology Service Center. This role provides phone-based technical support for thousands of internal users in a high‑volume contact center. Hybrid schedule after training.
Responsibilities
Provide first-level support for software, hardware, and connectivity issues.
Resolve tickets and document all details in ServiceNow.
Use knowledge-base tools to troubleshoot.
Assist users with system access, forms, and basic software installs.
Identify and escalate trends or outages.
Work 100% on the phones in a fast-paced environment.
Qualifications
3 years of recent help desk or service desk experience in a call center.
Experience with Windows, basic networking, mobile devices, and common business applications.
Strong communication and customer service skills.
Ability to work nights, weekends, or holidays if needed.
Professional, detail‑oriented, and coachable.
Top Skills
Help Desk Support
Troubleshooting
Customer Service
Phone Support
Windows
ServiceNow
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
This is a Contract to Hire position based out of Denver, CO.
Pay and Benefits
The pay range for this position is $27.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a hybrid position in Denver,CO.
Application Deadline
This position is anticipated to close on Mar 27, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
Help Desk Technician
Summary
A large financial services organization is hiring two Help Desk Technicians for its Technology Service Center. This role provides phone-based technical support for thousands of internal users in a high‑volume contact center. Hybrid schedule after training.
Responsibilities
Provide first-level support for software, hardware, and connectivity issues.
Resolve tickets and document all details in ServiceNow.
Use knowledge-base tools to troubleshoot.
Assist users with system access, forms, and basic software installs.
Identify and escalate trends or outages.
Work 100% on the phones in a fast-paced environment.
Qualifications
3 years of recent help desk or service desk experience in a call center.
Experience with Windows, basic networking, mobile devices, and common business applications.
Strong communication and customer service skills.
Ability to work nights, weekends, or holidays if needed.
Professional, detail‑oriented, and coachable.
Top Skills
Help Desk Support
Troubleshooting
Customer Service
Phone Support
Windows
ServiceNow
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a Contract to Hire position based out of Denver, CO.
Pay and Benefits
The pay range for this position is $27.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Denver,CO.
Application Deadline
This position is anticipated to close on Mar 27, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
Salary : $27 - $29