Help Desk Support

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Description

The Analyst, Technical Support Services is a critical member of the Information Technology team whose primary mission is to provide best-in-class technical services and solutions across the enterprise with skills and expertise in the areas of client devices, software, hardware, and network infrastructure. Provide a high level of customer service throughout the organization with a primary focus on systems availability, responsiveness, connectivity, security, and established service level metrics.

Essential Functions

• Responsible for the physical delivery and ongoing support of products/services, applications, network systems and overall solutions.
• Performs tasks including, but not limited to, systems software upgrades, workstation setups, and configuration of printers, and other peripheral equipment.
• Deployment of desktop and laptop resources using company standard imaging tools.
• Support the IT Change Management process to acquire, configure, and install hardware and software for all new user setups and user change requests.
• Provide escalated support and issue resolution as required after-hours and on weekends.
• Implements and monitors system security procedures such as system updates and access control to maintain system integrity and availability.
• Monitor and continue to improve upon customer satisfaction and service delivery management.
• Respond to service outages by performing proper troubleshooting skills based on incidents and provide escalated support and issue resolution with tiered level support teams.
• Perform initial training and onboarding processes including IS policy communication and delivery to all new hires.
• Provide desk-side support following the incident management process.
  
  

Analyze, troubleshoot and resolve complex technical issues and requests with business applications, desktop connectivity and hardware technologies including laptops, printers, tablets, smart phones, workstations, videoconferencing etc. to both onsite and remote employees.

Skills

Help desk support, Help desk, Troubleshooting, customer service, Service desk, Windows 10, Ticketing system, Technical support

Top Skills Details

Help desk support,Help desk,Troubleshooting,customer service

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Anaheim, CA.

Pay and Benefits

The pay range for this position is $35.00 - $45.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Anaheim,CA.

Application Deadline

This position is anticipated to close on Dec 8, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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