Help Desk Support

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Description

We are looking for a proactive and customer-oriented IT Support Technician to join our technical support team. This role is ideal for individuals with hands-on experience in desktop support and a passion for helping users resolve hardware and software issues. You will be responsible for maintaining IT equipment, assisting users with technical problems, and ensuring smooth day-to-day operations of desktop systems and peripherals.

Key ResponsibilitiesHardware & Software Support

• Set up, configure, and maintain desktops, laptops, printers, scanners, copiers, faxes, and projectors.
• Install and troubleshoot software applications and operating systems.
• Investigate and resolve hardware and software issues both remotely and on-site.
• Evaluate software patches and updates to determine their effectiveness in resolving desktop issues.
  
  

End-User Assistance

• Provide technical support to staff via phone, email, and in-person.
• Educate users on resolving common hardware/software problems and best practices.
• Deliver software application support and guidance for Microsoft Office and other business tools.
• Assist with onboarding new employees by setting up workstations and ensuring proper system access.
  
  

Inventory & Asset Management

• Monitor inventory levels of frequently used IT equipment and supplies.
• Maintain a working inventory of desktop support items and submit requests for replenishment as needed.
• Record and track receipt of computer equipment and maintain accurate asset logs.
  
  

Video Conferencing & Peripheral Support

• Provide on-site support for video conferencing hardware and software.
• Maintain and install printers, scanners, and other peripheral devices.
  
  

Required Qualifications

• High School Diploma or GED.
• 6 months of experience supporting Microsoft Office products and assisting end-users.
• Strong customer service and communication skills (written and verbal).
• Basic understanding of computer hardware, software, and peripheral devices.
• Associate’s Degree in Information Technology or related field.
• 6 months to 2 years of experience in a desktop support or IT technician role.
  
  

Technical Skills

• Help Desk & Desktop Support
• Customer Service & Communication
• Computer Hardware & Software Troubleshooting
• Microsoft Office Suite (Word, Excel, Outlook)
• Printer & Peripheral Maintenance
• Inventory Management
• Video Conferencing Support
  
  

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in La Crosse,WI.

Application Deadline

This position is anticipated to close on Sep 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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