What are the responsibilities and job description for the Help Desk Specialist position at Lensa?
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Help Desk Specialist
Job Category: Service Contract Act
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
The Opportunity
Join CACI as the prime contractor on a growing program supporting NAVSEA 03D3 Digital Program Office as a Help Desk Support Specialist supporting the Navy Maintenance and Modernization Enterprise Solution (NMMES), a mission-critical program that supports over 45,000 users executing naval ship and submarine maintenance operations worldwide.
Key Responsibilities
Required:
This position offers an opportunity to provide critical technical support to Navy maintenance operations. The ideal candidate will combine technical aptitude with strong customer service skills and attention to detail.
Success In This Role Requires
Key Success Factors
Career Development
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
________________________________________________________________________________________
What You Can Expect
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)
________________________________________________________________________________________
Pay Range
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location.?
Minimum Req Uired Hourly Wage
$18.79
There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
If you have questions about this posting, please contact support@lensa.com
Help Desk Specialist
Job Category: Service Contract Act
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
The Opportunity
Join CACI as the prime contractor on a growing program supporting NAVSEA 03D3 Digital Program Office as a Help Desk Support Specialist supporting the Navy Maintenance and Modernization Enterprise Solution (NMMES), a mission-critical program that supports over 45,000 users executing naval ship and submarine maintenance operations worldwide.
Key Responsibilities
- Serve as the initial point of contact for troubleshooting hardware and software problems
- Respond to end-user phone, email, or chat requests for technical support
- Resolve basic computer, application, system, device, access, or performance issues
- Utilize product information and solution databases to research and troubleshoot problems
- Advise users on methods to resolve and avoid future issues
- Document incidents using help desk systems and tools
- Escalate problems to appropriate levels or teams
- Support software/hardware installations and upgrades
- Set up user profiles and reset passwords
- Fulfill service level standards for response time and quality
- Maintain accurate documentation of all support activities
- Support both legacy and modern applications
Required:
- High School Diploma
- Up to 2 years of technical support experience
- Strong customer service skills
- Basic understanding of computer systems and applications
- Good communication abilities
- Problem-solving skills
- Experience with DoD/Navy systems
- Technical certifications (CompTIA A , HDI)
- Knowledge of help desk tools and procedures
- Experience with ticket management systems
- Understanding of IT security practices
- Knowledge of Windows operating systems
- Basic networking knowledge
- Help Desk Specialist I - High School diploma and 2 years of technical support experience
- Help Desk Specialist II - High School diploma and 3 years of technical support experience
This position offers an opportunity to provide critical technical support to Navy maintenance operations. The ideal candidate will combine technical aptitude with strong customer service skills and attention to detail.
Success In This Role Requires
- Strong customer service orientation
- Good technical troubleshooting skills
- Clear communication abilities
- Problem-solving capabilities
- Attention to detail
- Team collaboration skills
Key Success Factors
- Customer service excellence
- Technical support skills
- Documentation accuracy
- Problem resolution abilities
- Team collaboration
- Learning aptitude
- Provide excellent customer service
- Solve technical problems
- Document support activities
- Follow established procedures
- Learn new technologies
- Work effectively in teams
- Maintain professional demeanor
- Must be able to obtain and maintain required security clearances
- Must be willing to work assigned shifts
- Must maintain customer service focus
- Must follow security procedures
- Must demonstrate patience and professionalism
- Hardware support
- Software support
- User access management
- Basic troubleshooting
- Password resets
- Application support
- Documentation
Career Development
- Technical skill development
- Customer service experience
- Security awareness building
- Process knowledge
- Certification support
- Path to advanced support roles
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
________________________________________________________________________________________
What You Can Expect
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)
________________________________________________________________________________________
Pay Range
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location.?
Minimum Req Uired Hourly Wage
$18.79
There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
If you have questions about this posting, please contact support@lensa.com
Salary : $19