Help Desk Analyst

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Description

Join a dynamic 24/7 technical support environment where your expertise will directly impact the efficiency and reliability of IT services across the organization. As a Service Desk Technician, you’ll be the first line of support, ensuring timely resolution of technical issues and delivering exceptional customer service.

Key Responsibilities

• Provide first-level support by responding to inquiries via phone, email, voicemail, and callbacks.
• Log and manage incidents and service requests using TSSC’s ticketing system, ensuring accurate documentation and appropriate routing.
• Escalate unresolved issues promptly to meet resolution targets.
• Alert relevant teams to critical incidents and service disruptions.
• Maintain and update procedural documentation and knowledge base content.
• Share updates on incidents, procedural changes, and key learnings with the support team.
• Participate in team meetings, workshops, and training sessions to stay current with tools and processes.
  
  

Preferred Qualifications

• Experience handling forms and data in compliance with established protocols.
• Familiarity with IT Service Management frameworks (e.g., ITIL, ISO 20000).
• Working knowledge of personal computing, networking, and voice communication systems.
• Quick learner with the ability to adapt to new applications and technologies.
• Strong communication skills to clearly convey technical issues to both users and technical staff.
• Excellent analytical, problem-solving, and customer service skills.
• Proficient in typing and phone-based support.
  
  

Skills

Help desk support, Help desk, Troubleshooting, Windows 10, Service desk, Customer service, Active directory, Support

Top Skills Details

• Respond to technical support requests via phone, email, voicemail, and callbacks.
• Log and manage incidents and service requests using internal ticketing software.
• Escalate unresolved issues in a timely manner to meet resolution targets.
• Notify appropriate personnel of critical incidents and service disruptions.
• Maintain and update process documentation and knowledge base articles.
• Share updates on incidents, procedural changes, and key learnings with the team.
• Participate in team meetings, workshops, and training sessions.
  
  

Additional Skills & Qualifications

• Professional experience in an enterprise level environment. (1 years)
• High school diploma and one year of experience working in an Information Technology Customer Support Center setting possessing strong computer skills in Microsoft Office Applications (i.e. Outlook Word, Excel, PowerPoint, etc.)
• Valid "Class D" Driver's license
  
  

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Nashville, TN.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Nashville,TN.

Application Deadline

This position is anticipated to close on Dec 23, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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