Field Operations Manager

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Overview

As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.

It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?

Showing Up Somatus Strong

We Foster An Inclusive Work Environment That Promotes Collaboration And Innovation At Every Level. Our Values Bring Our Mission To Life And Serve As The DNA For Every Decision We Make

• Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.
• Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.
• Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients' lives or our partners' best interests.
• Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.
• Tenacity: We see challenges as opportunities for growth and improvement - especially when new solutions will make a difference for our patients and partners.
  
  

Showing Up for You

We Offer More Than 25 Health, Growth, And Wealth Work Perks To Help Teammates Learn, Grow, And Be The Best Version Of Themselves, Including

• Subsidized, personal healthcare coverage (medical, dental vision)
• Accrual of 3 weeks' Vacation (PTO)
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates physical and mental well-being
• Community engagement opportunities
• And more!
  
  

The Field Operations Manager supervises an interdisciplinary team of clinical and non-clinical field team members and directs the team to manage Affordability and advance clinical quality for patients with kidney disease and congestive heart failure. The Operations Manager is responsible for overseeing daily operations for assigned teams, tracking key metrics, and ensuring timely task completion while adhering to policies. This role ensures staff productivity and provides support for performance management and staffing needs.

This role is a fully remote position with expected travel within your market with a preference for candidates to reside in CST time zone.

Responsibilities

Essential Duties and Responsibilities:

• Oversee operations in alignment with company standards, policies, and strategic goals.
• Supports or manages budget monitoring, cost-saving initiatives, and P&L as appropriate to the role level. General overall knowledge of Profit & Loss (P&L) business management (financial reporting, census measures, variance reports, labor reports, etc.) in a healthcare setting.
• Understands and utilizes business intelligence reports/tools to manage business operations
• Maximizing profitability through expense control, and ongoing market labor and expense analysis
• Review, manage and coordinate case assignments with care teams for identified patient populations. Assigns overflow of tasks as needed.
• Supervises the care team of field-based nurse care managers, social workers, Patient Health Advocates, and dietitians and monitors productivity, performance, growth, and development.
• Manages staff adherence to Somatus workflows, protocols, best practices, and documentation expectations via documentation and call audits.
• Supports training, advancing the clinical model and re-training efforts, and identifies gaps where additional staff training/coaching is needed; facilitates ongoing training in the market.
• After training, show proficiency in the Somatus care management and RenalIQ applications.
• Supports the Director of Operations in tracking Somatus Payor partner requirements and standard reports.
• Supports data collection, report preparation, and material creation for Somatus payer partner meetings, including Joint Operating Committees (JOC).
• Works with market leadership to track market progress to goal for KPI leading indicators, quality, SLAs, etc.
• Audit care team documentation to drive improvements and audit recorded calls for coaching opportunities and quality performance.
• Performs shadow visits in the field as needed to support performance improvement.
• Reports/resolves issues and system barriers to efficient and effective care.
• Participates in care team meetings, performance improvement, and patient satisfaction initiatives.
• Utilizes population management data and resources to identify patients at risk and facilitate appropriate support and resources.
• Ensures pertinent patient information and performance reports are appropriately shared with customers.
• Oversees an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers etc.
• Coordinates with Operations Director to track and share data with corporate teams and customers on patient outcomes measures and performance against outcomes and financial goals.
• Working collaboratively with Technology, Finance, Population Health Product & Innovation, and Human Resources.
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Required Education and Experience:

• Associate or Professional Degree in health/business/engineering or relevant field preferred and/or
• Up to 2 years of leadership experience in a supervisory/team lead role.
  
  

Preferred Education And Experience

• Masters of Business Administration (MBA) preferred.
• Healthcare management experience is preferred.
• Budgeting experience preferred.
  
  

Knowledge, Skills, And Abilities

• Strong interpersonal and customer service skills required to communicate with patients, family members, physicians, and other health care providers, as well as other colleagues.
• Must possess strong problem-solving abilities and analytical skills.
• Demonstrates, after training, ability to use all applicable electronic systems/applications including population management systems to input, retrieve, and manipulate clinical information. Must be highly attentive to detail, accuracy, and achieving end results.
• Utilizes critical thinking and good judgement in performance of tasks.
• Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth workflow.
• Intermediate skills with Microsoft applications which may include Word, Excel, PowerPoint, and other web-based applications. May produce complex documents, perform analysis, and maintain databases.
• Understands and complies with highest standards of confidentiality and professionalism.
• Positive and inspiring team leadership style to drive outcomes while driving a culture of excellence by keeping team members engaged.
• Knowledge and experience to coach team members to empower patients in self-management and shared decision making.
• Ability to travel throughout the assigned region(s) to shadow staff and travel to HQ as needed.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

If you have questions about this posting, please contact support@lensa.com