F&B Operations Manager - Field Execution

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Join Our Team

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500 theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

Role Summary

Job Description Summary

This role reports to the Director of F&B Operations and is part of the F&B Operations Team within the Operations Department.

• Drive and support F&B field execution, including execution of process improvements, capturing field feedback, and collaborating to implement learnings.
• Develop and grow strong cross-functional partnerships with various F&B category leads to ensure that direction and communication to the field is clear, leading to effective execution.
• Analyze operational data to identify trends, measure program success, and recommend improvements.
• Present insights through clear, engaging communications, including reports and presentations, for leadership and field teams.
• Maintain a strong field presence to ensure successful project rollouts and provide feedback for continuous improvement.
  
  

Responsibilities

Core and Expanded Foods Execution: Collaborate closely with the F&B team to ensure new recipes, products, and programs are clear and intuitive to execute, have clear testing protocols, and results are measured through thoughtful data analysis.

Field Feedback: Engage with field teams to gather constructive feedback, and partner with both field teams and business partners to assess, prioritize, and implement as needed.

F&B Training: Serve as the subject matter expert for F&B training execution, partnering with Operations Training and Learning teams to update and improve training initiatives.

Food Safety: Maintain and enhance food safety programs, identifying opportunities for updates and optimization.

Program Execution: Partner with F&B teams to ensure recipes, products, and programs are intuitive, tested, and measured through data-driven insights.Hot Foods & Alcohol Programs: Use field feedback and performance data to optimize execution and collaborate with F&B and Finance teams for continuous improvement.

Measure Results: Evaluate sales performance, identify trends, and deliver actionable recommendations through clear, compelling presentations and reports.

Requirements

• Driven and Independent: Demonstrated ability to work independently, proactively reviewing project updates and milestones with the Director of F&B Ops, taking ownership of tasks and projects from start to finish, and comfortable managing multiple projects simultaneously, prioritizing deliverables.
• Analytical Skills: Proven ability to create and deliver impactful presentations while leveraging Power BI and Excel to quickly analyze F&B sales data, identify trends, and provide actionable insights in a fast-paced setting.
• Self-Starter: Proven track record of initiating projects and driving them to successful completion without needing specific direction.
• Adaptability: Ability to thrive in a constantly evolving environment, adapting to new trends, products, and customer demands with ease.
• Proactive and Initiative-Taker: Willingness to take initiative and proactively address challenges, seeking out opportunities for improvement and innovation.
• Strong Partnership Skills: Thrives in dynamic partnerships, successfully collaborating with cross-functional teams to achieve shared goals.
• Bachelor's Degree or equivalent experience (5 year) in culinary or hospitality management preferred (or equivalent experience with expanded food operations in a theatre or similar entertainment venue).
• Expert knowledge of food safety standards (ServSafe Manager Certification or equivalent training).
• Proficient with training and operating standard food and beverage equipment and culinary processes, including hands-on preparation and training with F&B products.
• Able to learn and demonstrate knowledge of all training and execution requirements for expanded F&B positions.
• Able to work a flexible schedule as business needs require.
• Familiar with Microsoft Suite with an emphasis on Teams and other collaboration tools. Proficiency with Excel or inventory management systems is preferred.
• Willing to travel (local theatre visits) up to 10% of the time.
  
  

Benefits Available

At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

• Employee Discount
• 401(k) Matching*
• Growth Opportunities
• Education Assistance*
• Health Benefits*
• Parental Leave*
• Paid Time Off*
• Daily Pay*
• Free Movies*
• Benefits may vary by career category, so be sure to check the specific details on our career site.
  
  

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cinemark is an Equal Opportunity Employer

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