Executive IT Support / Help Desk

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Signature Aviation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

The Technology Solutions Analyst is a strategic, client-facing technology expert who ensures seamless, high-touch support for executive-level users and high-profile stakeholders. This position requires advanced technical knowledge, autonomous decision-making, and a proactive approach to resolving complex IT issues in a highly dynamic, confidential environment. This role requires exercising discretion and independent judgment in planning and delivering customized IT services, driving technology optimization to enhance C-suite productivity.

Essential Duties And Responsibilities

Executive Support Strategy

• Lead executive support engagements by designing and implementing tailored IT service strategies based on individual needs and business-critical timelines.
• Serve as the primary escalation point for high-visibility support matters, applying expert judgment to resolve issues where standard protocols are insufficient.
• Evaluate and improve IT support methodologies for high-impact stakeholders; proactively identify patterns and implement long-term technical solutions.
  
  

Technology Expertise and Problem Solving

• Independently analyze and resolve complex problems involving cross-platform systems (Windows, macOS, iOS, Android), enterprise applications, and executive hardware configurations.
• Apply advanced troubleshooting techniques across productivity software (Microsoft 365, Apple iWork), video conferencing systems (Zoom, Webex, Logitech), and mobile device management solutions.
• Serve as a subject matter expert (SME) on evolving digital tools used by the executive team; evaluate new technologies and recommend enhancements.
  
  

Autonomous Support Delivery

• Provide both remote and on-site support services using discretion and adaptability to minimize disruption to executive operations.
• Manage high-priority service requests with minimal oversight, exercising judgment to triage and resolve issues based on business impact and urgency.
• Maintain flexible availability, including after-hours support as needed to accommodate executive schedules.
  
  

Confidentiality and Professional Discretion

• Exercise a high degree of confidentiality and tact in handling sensitive data and executive communications.
• Ensure secure handling of devices, credentials, and network access in compliance with internal governance and external regulatory standards.
  
  

Knowledge Management and Process Improvement

• Develop and maintain detailed documentation of solutions, configurations, and system optimizations in enterprise ticketing and knowledge systems.
• Contribute to the continuous improvement of white-glove IT support policies and service delivery models.
  
  

Minimum Education And/or Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline (or equivalent combination of education and progressive experience).
• Minimum of 5 years of hands-on IT support experience, including 2 years supporting executive or VIP users in high-demand environments.
  
  

Additional Knowledge And Skills

• Expertise in Microsoft Windows, macOS, Office 365, iOS/Android, remote desktop tools, and enterprise conferencing platforms (e.g., MS Teams, Cisco, Logitech, Etc.)..
• Strong knowledge of network connectivity (VPN, LAN/Wi-Fi), endpoint security, and system integration practices.
• Certifications such as Microsoft 365 Modern Desktop Administrator, Apple Certified Support Professional, or ITIL v4 are preferred.
• Ability to work independently, exercise sound judgment, and prioritize tasks with minimal supervision.
• Exceptional interpersonal communication and client service skills.
• Ability to travel regionally (20–30%) as needed.
  
  

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks
  
  

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

If you have questions about this posting, please contact support@lensa.com