What are the responsibilities and job description for the Engagement Manager (Operations) position at Lensa?
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Job Description: Engagement Manager
Capgemini - Hi-Tech Industry
Direct Hiring With Benefits
Location: Redmond, WA (PST hours)
Role Overview
As an Engagement Manager at Capgemini, you will be responsible for managing a large-scale engagement with a high-tech client. Your role will encompass delivery management across multiple countries, ensuring Service Level Agreements (SLA) and Key Performance Indicators (KPIs) are met. You will be pivotal in meeting delivery commitments on time and to the satisfaction of the client for both operations and transformation initiatives.
Key Responsibilities
The role is based on Bellevue - Redmond, Washington with the expectation over being able to flex time to support connecting with other time zones. Predominately for crossing with time zones in the earlier part of the morning in the Pacific time zone.
Education Requirements
Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.
Become Your Best | www.sogeti.us
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is 100K to 120K per annum.
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company-s sole discretion, consistent with the law.
Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
Job Description: Engagement Manager
Capgemini - Hi-Tech Industry
Direct Hiring With Benefits
Location: Redmond, WA (PST hours)
Role Overview
As an Engagement Manager at Capgemini, you will be responsible for managing a large-scale engagement with a high-tech client. Your role will encompass delivery management across multiple countries, ensuring Service Level Agreements (SLA) and Key Performance Indicators (KPIs) are met. You will be pivotal in meeting delivery commitments on time and to the satisfaction of the client for both operations and transformation initiatives.
Key Responsibilities
- Delivery Management: Oversee and ensure successful delivery of services across operations and transformation teams in multiple countries to meet SLA and KPI requirements. Including:
- Oversight of delivery progress reporting and updates as defined and with sponsorship from key stakeholders.
- Project financial health and reporting, including monthly invoicing reporting and resource/headcount tracking processes.
- Client Reviews: Develop and lead recurring QBR/ABR meetings for all contracts, ensuring clients understand the value of the outcomes provided by sales operations services provided.
- Change Management: Manage the team through changes occurring as transformation projects are deployed into production.
- People Management: In working with service leads across countries foster a positive, collaborative and productive work environment across the groups.
- Stakeholder Engagement: Develop and nurture relationships with client stakeholders to understand their needs and expectations, providing solutions that drive efficiency and effectiveness for delivery growth.
- Process Improvement: Utilize Lean Six Sigma principles to drive process improvements and speak the client's language for seamless communication.
- Bachelor's degree in Business Administration, Management, or related field.
- Proven experience in engagement management, preferably within a high-tech sector.
- Strong understanding of SLAs, KPIs, and delivery management across multiple countries.
- Proven management skills, with the ability to guide teams through transformation.
- Proficiency in financial management and reporting.
- Exceptional people management skills, with a focus on team development and morale.
- Ability to work with senior client stakeholders, understanding their needs and delivering effective solutions.
- Strong knowledge of Lean Six Sigma principles.
- Excellent communication and interpersonal skills.
The role is based on Bellevue - Redmond, Washington with the expectation over being able to flex time to support connecting with other time zones. Predominately for crossing with time zones in the earlier part of the morning in the Pacific time zone.
Education Requirements
- Bachelor-s Degree
- Flexible work options
- 401(k) with 150% match up to 6%
- Employee Share Ownership Plan
- Medical, Prescription, Dental & Vision Insurance
- Life Insurance
- 100% Company-Paid Mobile Phone Plan
- 3 Weeks PTO 7 Paid Holidays
- Paid Parental Leave
- Adoption, Surrogacy & Cryopreservation Assistance
- Subsidized Back-up Child/Elder Care & Tutoring
- Career Planning & Coaching
- $5,250 Tuition Reimbursement & 20,000 Online Courses
- Employee Resource Groups
- Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being
- Disaster Relief Programs
Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.
Become Your Best | www.sogeti.us
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is 100K to 120K per annum.
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company-s sole discretion, consistent with the law.
Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
Salary : $100,000 - $120,000