Director, Sales Operations and Support

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This role will lead a team of individuals responsible for the design, implementation, execution and ongoing support of our Salesforce CRM deployment supporting the sales and marketing deployments within Pharma Distribution.

Responsibilities

• Work with stakeholders to understand business requirements, pain points, and goals and build out the roadmap for Salesforce CRM.
• Gather requirements from different stakeholders and teams within the business.
• Own product definition and roadmap. Define and manage priority features in support of sales strategy
• Act independently with little direction to understand and continually optimize the customer and user experience anticipating future needs as well as current needs.
• Build features that reduce friction in the sales process and directly enhance sales team effectiveness. Develop strategies and plans to drive end user adoption and optimization.
• Collaborate closely with sales, reporting, operations and training teams to inform product design and deliver features end-to-end including driving adoption and seeking iterative feedback
• Provide insight to inform strategic planning in collaboration with Sales Management
• May have project management responsibility.
• Develop strong working relationships with business stakeholders to understand top priorities for their business units; communicate status of critical work in progress; mitigate impediments
• Support the business by applying cross functional subject matter expertise of business process, systems, and integration to facilitate continuous improvement and innovation
• Clearly describe the business and KPI impact of planned and delivered developments
• Provide leadership to the stakeholders and other business partner teams throughout the project
  
  

Qualifications

• 12 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Previous Salesforce implementation experience required
• Previous experience in the healthcare industry, preferred
• Experience working in and improving Marketing and Sales Operations and processes, lead to service lifecycle management
• Ability to travel up to 25%
  
  

Anticipated salary range : $114,400 - $184,380

Bonus eligible : Yes

Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs
  
  

Application window anticipated to close : 06/30/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

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