What are the responsibilities and job description for the Director of Operations position at Lensa?
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About TRULEO
TRULEO is an Agentic AI platform trusted by over 1,100 agencies. Designed to support patrol, investigations, and command staff, TRULEO automates key workflows, including report writing and generating department intelligence, and helps solve more cases with AI-powered witness interviews and case summarizations.
Why Join Us
We're on a mission to safeguard community trust in law enforcement by developing technology that honors the people behind the badge. TRULEO is a well-funded, early-stage startup with world-class technology, a collaborative culture, and a deeply meaningful mission.
This role offers the opportunity to shape TRULEO's operational backbone, ensuring clarity, efficiency, and accountability across every team. You'll be joining a fast-moving environment where precision and initiative matter — and where your impact will be immediately visible.
This is a full-time, on-site role based in Greenville, SC.
About The Role
We are seeking a Director of Operations to own organizational execution, risk management, and operational efficiency across the company. This person will drive alignment across departments, manage our office administrator, and ensure every deliverable, process, and meeting is organized and documented.
The ideal candidate is a go-getter who thrives in a fast-paced startup environment — someone equally comfortable leading strategic initiatives and rolling up their sleeves to handle daily operational tasks.
Responsibilities Operational Leadership & Risk Management
This is an incredible opportunity for a hands-on operator who wants to shape the foundation of a fast-growing startup. You'll work directly with TRULEO's leadership team to bring discipline, rhythm, and precision to every corner of the organization — from financial tracking to hiring operations to meeting management.
If you have questions about this posting, please contact support@lensa.com
About TRULEO
TRULEO is an Agentic AI platform trusted by over 1,100 agencies. Designed to support patrol, investigations, and command staff, TRULEO automates key workflows, including report writing and generating department intelligence, and helps solve more cases with AI-powered witness interviews and case summarizations.
Why Join Us
We're on a mission to safeguard community trust in law enforcement by developing technology that honors the people behind the badge. TRULEO is a well-funded, early-stage startup with world-class technology, a collaborative culture, and a deeply meaningful mission.
This role offers the opportunity to shape TRULEO's operational backbone, ensuring clarity, efficiency, and accountability across every team. You'll be joining a fast-moving environment where precision and initiative matter — and where your impact will be immediately visible.
This is a full-time, on-site role based in Greenville, SC.
About The Role
We are seeking a Director of Operations to own organizational execution, risk management, and operational efficiency across the company. This person will drive alignment across departments, manage our office administrator, and ensure every deliverable, process, and meeting is organized and documented.
The ideal candidate is a go-getter who thrives in a fast-paced startup environment — someone equally comfortable leading strategic initiatives and rolling up their sleeves to handle daily operational tasks.
Responsibilities Operational Leadership & Risk Management
- Build and maintain company-wide systems for goal tracking, process enforcement, and deliverable management.
- Identify and mitigate operational and strategic risks.
- Track all deliverables discussed in Success, Product, Sales, and Operations calls, ensuring follow-ups and accountability.
- Lead H1 and H2 analyses, summarizing progress against key objectives.
- Manage the Office Administrator and ensure smooth daily operations in the Greenville office.
- Oversee new employee onboarding and offboarding, including documentation, access, and communications.
- Maintain and update the company org chart, ensuring accuracy across departments.
- Build out a Series A hiring plan, including ownership percentages, cohort models, and salary estimations.
- Write job descriptions and manage postings across multiple platforms.
- Review resumes and conduct candidate communications, including interview coordination and email follow-ups.
- Support HR documentation, compliance tracking, and record organization.
- Create agendas and maintain consistent meeting cadences for all departments.
- Ensure every meeting has an owner, objective, and documented outcomes.
- Own and organize town hall agendas and company-wide communications.
- Establish repeatable onboarding and goal-setting processes.
- Assist with invoicing and track monthly software spend in a centralized spreadsheet.
- Support procurement, legal, and compliance workflows.
- Maintain organized records and documentation in company drives and shared folders.
- 5 years of experience in operations, business administration, or project management.
- Proven experience in process creation, risk management, and cross-functional coordination.
- Skilled in HR operations, financial tracking, and hiring coordination.
- Strong organizational and analytical skills with impeccable attention to detail.
- Proactive, adaptable, and eager to jump in wherever needed.
- Clear communicator with a talent for managing people, systems, and structure.
- Based in Greenville, SC.
This is an incredible opportunity for a hands-on operator who wants to shape the foundation of a fast-growing startup. You'll work directly with TRULEO's leadership team to bring discipline, rhythm, and precision to every corner of the organization — from financial tracking to hiring operations to meeting management.
If you have questions about this posting, please contact support@lensa.com
