DIRECTOR OF OPERATIONAL EXCELLENCE

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Compass Group, North America. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Compass Corporate

Salary: $80000 to $95000

Other Forms Of Compensation

Pay Grade: [[payGrade_obj]]

A Family Of Companies And Experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

The Director, Operational Excellence drives operational excellence across FLIK-managed locations, ensuring compliance with Client, Compass Group, and FLIK requirements. This role develops strategies for brand standards, self-evaluation, third-party evaluations, training, and continuous improvement. Reporting to the Vice President of Experience & Operational Excellence, the Director partners with unit operations, culinary, marketing, and executive client stakeholders to optimize performance, streamline processes, and uphold service standards.

Key Responsibilities

• Develop, implement, and manage a comprehensive operational excellence program across all client campuses.
• Enhance divisional standards, protocols, and service training to drive client retention and customer satisfaction through a tailored client "playbook."
• Conduct operational reviews and self-assessments to analyze business trends and identify improvement opportunities across café, catering, and conference operations.
• Serve as the liaison between FLIK Hospitality and client leadership, providing transparency and proactive updates.
• Deliver ongoing training for management and frontline associates on operational excellence, platinum service, and operational areas including marketing, purchasing, culinary, finance, and HR.
• Reinforce daily operational standards through pre-shift meetings, spot checks, and coaching.
• Lead quarterly site-level reviews aligned with KPI reporting and SLA requirements.
• Partner with site leadership to proactively drive excellence, reduce gaps to standards, and improve KPIs.
• Communicate gaps to standards, action plans, and training to stakeholders and senior leadership.
• Guide stakeholders in developing division-specific operational standards informed by review insights and best practices.
• Support action plan submission and completion, ensuring effective resolution of gaps.
• Prepare and present regular performance reports, improvement plans, and insights to client leadership.
• Support KPI documentation, audit results, and compliance reports within the SLA framework.
• Liaise with the synK experience team and operational excellence team to implement client culture, leading practices, and training opportunities.
• Monitor and analyze review results to identify trends and opportunities.
• Support other quality assurance initiatives including food safety, HACCP, risk mitigation, and workplace safety as needed.
  
  

Additional Responsibilities

• Fulfill any other assigned duties as needed.
  
  

Preferred Qualifications

• Associate's or Bachelor's Degree in food-service, culinary arts, hospitality, or related field.
• Minimum five years' experience in multi-site foodservice or corporate dining management; hospitality management and quality assurance background preferred.
• Exceptional communication skills to share customer insights and drive performance improvement.
• Adaptability to new/evolving technologies.
• Ability to thrive in complex, fast-paced environments.
• Strong relationship-building skills.
• Self-driven mindset with ability to manage multiple workstreams.
• Project management skills: timeline management, prioritization, and simultaneous deliverables.
• High attention to detail and quality.
• Strong coaching, training, and development skills.
• Advanced proficiency in Microsoft Office, iOS, and data analysis programs.
• ServSafe Manager Certification.
• Ability to travel up to 50%.
  
  

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Apply to Compass Group today!

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates At Corporate Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf

Req ID: 1487999

Compass Corporate

Shane Tirpak

[[req_classification]]

If you have questions about this posting, please contact support@lensa.com