What are the responsibilities and job description for the Desktop Support position at Lensa?
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Job Title: Desktop Support
Location: Onsite at Vienna, VA
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Interpersonal/Communication
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Ref: #851-Rockville-S1
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
If you have questions about this posting, please contact support@lensa.com
Job Title: Desktop Support
Location: Onsite at Vienna, VA
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Interpersonal/Communication
- Excellent communication skills
- Excellent customer service skills
- Professional presence and maturity
- Detail-oriented
- Ability to work well with other team members
- Comfortable and adaptable in a fast-paced environment
- Ability to follow and adhere to standard operating procedures
- Ability to diagnose and resolve hardware and software issues for end users
- Basic networking knowledge (IP, DNS)
- Basic cybersecurity knowledge (MFA, phishing)
- Ticketing system experience (ServiceNow)
- Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
- Experience with troubleshooting issues on Microsoft Windows 11 operating systems
- Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)
- CompTIA A Certification
- Microsoft 365 Certified: Fundamentals Certification
- Experience using ConnectWise Remote Support Software
- Experience using CyberArk Workforce Password Management Software
- Experience troubleshooting Citrix VDIs
- Experience Level (1-5 yrs, 5-10 yrs, 10 yrs): 5-10 yrs
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Ref: #851-Rockville-S1
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
If you have questions about this posting, please contact support@lensa.com