What are the responsibilities and job description for the Desktop Support position at Lensa?
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Job Description
The New York Post provides readers with the best in News, Sports, Pop Culture and Entertainment – with signature wit, irreverence and authority averaging 90 million unique viewers a month. Over the past 224 years, The Post has evolved into a multi-platform media company spanning print, digital, video, audio, app, television and commerce.
As part of the New York Post’s bold expansion into Los Angeles, we are seeking a versatile Tech Support Specialist to join our growing technology team. This role is critical to supporting our fast-paced newsroom, ensuring that journalists and staff can work seamlessly without disruption.
As a member of the technology team, you will provide hands-on IT support, troubleshoot issues quickly, and help introduce new tools and systems that enhance productivity. Your expertise and adaptability will play a key role in keeping our operations running smoothly and enabling the success of The California Post.
Responsibilities
At The New York Post we recognize that attracting the best talent is key to our strategy and success as a company. As a result, our ranges reflect our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
In addition to compensation, the company provides eligible employees a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including “elective” benefits employees may select to best fit the needs and personal situations of our diverse workforce.
As an equal opportunity employer, the New York Post does not discriminate in hiring or the terms and conditions of employment because of an individual’s race, color, religion, national origin, age, disability, gender, sexual orientation, citizenship or any other characteristic protected by federal, state or local law. The New York Post will consider the provision of reasonable accommodations to known physical or mental disabilities of otherwise qualified applicants to enable them to participate in our application process and to effectively perform the essential functions of the job, unless doing so would impose an undue financial or operational hardship.
Pay Range: $72,000 - $76,000
At the New York Post, we’re passionate about providing readers with the best in National News, Sports, Entertainment, and Lifestyle like only the Post can – with wit, irreverence and authority.
OUR BRANDS: Include The New York Post (https://nypost.com/) : expert news, extensive, award-winning sports coverage, and insider commentary, Page Six (https://pagesix.com/) : an influential leader in celebrity and entertainment news, Decider.com : helping the on-demand generation discover the best streaming content, and Alexa (https://nypost.com/alexa/) : our luxury lifestyle print edition focused on the best in luxury fashion, real estate and travel.
OUR REACH: People love us. We are one of the largest growing digital networks, averaging over 90 million unique visitors a month! Our social footprint continues to expand across Facebook (https://www.facebook.com/NYPost/) , Twitter (https://twitter.com/nypost) , Instagram (https://www.instagram.com/nypost/?hl=en) , TikTok (https://www.tiktok.com/@nypost?lang=en) , and YouTube (https://www.youtube.com/@nypost/videos) , where our videos average 313 million monthly views.
OUR PEOPLE: The Post team is a group of diverse, creative, passionate minds – ever evolving and innovating. We believe news doesn’t have to be boring to be news… so we make sure it isn’t!
OUR GROWTH: An ever evolving multi-platform media company, we span print, digital, video, social, podcast, app, commerce/affiliate, original TV programming, and Post Sports (https://nypost.com/account/subscribe) , our newly launched Sports membership experience!
We’re growing. Come join us!
If you have questions about this posting, please contact support@lensa.com
Job Description
The New York Post provides readers with the best in News, Sports, Pop Culture and Entertainment – with signature wit, irreverence and authority averaging 90 million unique viewers a month. Over the past 224 years, The Post has evolved into a multi-platform media company spanning print, digital, video, audio, app, television and commerce.
As part of the New York Post’s bold expansion into Los Angeles, we are seeking a versatile Tech Support Specialist to join our growing technology team. This role is critical to supporting our fast-paced newsroom, ensuring that journalists and staff can work seamlessly without disruption.
As a member of the technology team, you will provide hands-on IT support, troubleshoot issues quickly, and help introduce new tools and systems that enhance productivity. Your expertise and adaptability will play a key role in keeping our operations running smoothly and enabling the success of The California Post.
Responsibilities
- Diagnose and resolve hardware, software, and network issues across computers, peripherals, and newsroom systems.
- Manage user accounts, maintain network infrastructure, ensure system updates and backups, and support cloud services when needed.
- Implement and monitor cybersecurity measures, including strong password policies, antivirus protection, and data encryption to safeguard sensitive newsroom information.
- Set up new hardware, install and configure software, and confirm proper functionality.
- Support the rollout of new technologies—such as AI, VR, and automation tools—to enhance news gathering, production, and distribution.
- Effectively manage multiple support requests, prioritize competing needs, and oversee system upgrades or new technology implementations as required.
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent experience.
- 2–3 years in technical support or help desk roles.
- Strong knowledge of operating systems (macOS, Windows, Linux), business software (Google Suite), and newsroom tools (CMS, video editing software).
- Familiarity with networking fundamentals, security protocols, and ticketing systems.
- Ability to quickly identify and resolve IT issues under pressure and tight deadlines in a fast-paced newsroom environment.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical staff.
- Highly organized, able to prioritize multiple support requests, and comfortable managing new system rollouts or upgrades.
- Demonstrated adaptability and willingness to stay current with emerging technologies.
- Commitment to continuous learning and applying creative, cost-effective solutions in environments with limited resources.
- Rapid Growth & Scaling: Systems must be adaptable to support the newsroom’s evolving needs as the Los Angeles bureau expands.
- Cybersecurity Risks: Protecting sensitive journalistic data and maintaining a secure network is paramount.
- Fast-Paced Environment: Immediate response to IT issues is essential to avoid disruptions to news production and delivery.
- Keeping Up With Technology: Ongoing training and awareness are required to ensure the newsroom stays ahead of technological shifts.
At The New York Post we recognize that attracting the best talent is key to our strategy and success as a company. As a result, our ranges reflect our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
In addition to compensation, the company provides eligible employees a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including “elective” benefits employees may select to best fit the needs and personal situations of our diverse workforce.
As an equal opportunity employer, the New York Post does not discriminate in hiring or the terms and conditions of employment because of an individual’s race, color, religion, national origin, age, disability, gender, sexual orientation, citizenship or any other characteristic protected by federal, state or local law. The New York Post will consider the provision of reasonable accommodations to known physical or mental disabilities of otherwise qualified applicants to enable them to participate in our application process and to effectively perform the essential functions of the job, unless doing so would impose an undue financial or operational hardship.
Pay Range: $72,000 - $76,000
At the New York Post, we’re passionate about providing readers with the best in National News, Sports, Entertainment, and Lifestyle like only the Post can – with wit, irreverence and authority.
OUR BRANDS: Include The New York Post (https://nypost.com/) : expert news, extensive, award-winning sports coverage, and insider commentary, Page Six (https://pagesix.com/) : an influential leader in celebrity and entertainment news, Decider.com : helping the on-demand generation discover the best streaming content, and Alexa (https://nypost.com/alexa/) : our luxury lifestyle print edition focused on the best in luxury fashion, real estate and travel.
OUR REACH: People love us. We are one of the largest growing digital networks, averaging over 90 million unique visitors a month! Our social footprint continues to expand across Facebook (https://www.facebook.com/NYPost/) , Twitter (https://twitter.com/nypost) , Instagram (https://www.instagram.com/nypost/?hl=en) , TikTok (https://www.tiktok.com/@nypost?lang=en) , and YouTube (https://www.youtube.com/@nypost/videos) , where our videos average 313 million monthly views.
OUR PEOPLE: The Post team is a group of diverse, creative, passionate minds – ever evolving and innovating. We believe news doesn’t have to be boring to be news… so we make sure it isn’t!
OUR GROWTH: An ever evolving multi-platform media company, we span print, digital, video, social, podcast, app, commerce/affiliate, original TV programming, and Post Sports (https://nypost.com/account/subscribe) , our newly launched Sports membership experience!
We’re growing. Come join us!
If you have questions about this posting, please contact support@lensa.com
Salary : $72,000 - $76,000
