What are the responsibilities and job description for the Desktop Support position at Lensa?
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Description
We are seeking a reliable and detail-oriented Laptop Refresh Technician to support our organization’s device refresh initiatives. This role is responsible for managing the full lifecycle of laptop upgrades — from provisioning and deployment to return and evaluation — ensuring a seamless experience for end users.
Key Responsibilities
Deployment, Windows, Microsoft office
Additional Skills & Qualifications
Intermediate Level
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Cambridge,MA.
Application Deadline
This position is anticipated to close on May 31, 2025.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
We are seeking a reliable and detail-oriented Laptop Refresh Technician to support our organization’s device refresh initiatives. This role is responsible for managing the full lifecycle of laptop upgrades — from provisioning and deployment to return and evaluation — ensuring a seamless experience for end users.
Key Responsibilities
- Track all upgrade activities to ensure timely and accurate laptop deployments.
- Coordinate deployments with end users, schedule device handoffs, and provide setup guidance.
- Pre-provision laptops using Microsoft Autopilot for hybrid Azure AD joined environments.
- Perform asset management for new laptop deployments and returns using ServiceNow.
- Follow up with end users’ post-deployment to ensure successful setup and usage.
- Retrieve old devices from end users and update asset records accordingly.
- Assess the returned hardware for remaining usable life, performing minor repairs as needed or recommending retirement.
Deployment, Windows, Microsoft office
Additional Skills & Qualifications
- Proficiency with Windows 11 setup and troubleshooting.
- Proficiency with all Microsoft 365 Suite products.
- Experience using Microsoft Autopilot for device provisioning.
- Knowledge of Hybrid Azure AD Join environments.
- Familiarity with ServiceNow for asset management and IT ticketing.
- Strong organizational and communication skills, with a user-focused mindset.
- Ability to work independently and manage multiple deployments concurrently.
Intermediate Level
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Cambridge,MA.
Application Deadline
This position is anticipated to close on May 31, 2025.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $30 - $40
