What are the responsibilities and job description for the Desktop Support Technician position at Lensa?
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Job Description
Insight Global is seeking a Desktop Support Technician to join one of the world's most recognized luxury retail brands. This role is fully onsite, Monday through Friday, in Piscataway, NJ. The technician will join the Tech Concierge team, providing hands-on deskside support as well as remote assistance to end users via phone, email and Microsoft Teams. The environment includes both Windows and Mac systems, so prior experience supporting each is required. The team handles a wide range of technical issues across Level 1 through Level 3. Strong customer service skills are essential, as this role includes direct support for executive-level users and requires a high level of professionalism.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills And Requirements
Job Description
Insight Global is seeking a Desktop Support Technician to join one of the world's most recognized luxury retail brands. This role is fully onsite, Monday through Friday, in Piscataway, NJ. The technician will join the Tech Concierge team, providing hands-on deskside support as well as remote assistance to end users via phone, email and Microsoft Teams. The environment includes both Windows and Mac systems, so prior experience supporting each is required. The team handles a wide range of technical issues across Level 1 through Level 3. Strong customer service skills are essential, as this role includes direct support for executive-level users and requires a high level of professionalism.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills And Requirements
- 5 years of hands-on desktop support experience
- Experience supporting Windows 7/10, Microsoft 365, and macOS environments
- Hardware and software support for desktops, laptops, and iPhones
- Experience using SCCM/MECM to image and configure laptops
- Proficiency with Jamf for mobile device management (MDM) and Intune for endpoint management
- Experience working with the ServiceNow ticketing system
- Strong customer service skills with the ability to interact professionally with end users