What are the responsibilities and job description for the Desktop Support Specialist position at Lensa?
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Description
Summary/Objective:
The Desktop Support Specialist provides day-to-day desktop support and other technical operations for the Organization.
Essential Functions Of The Job
Maintain accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle management.
Provide support for IT Assets, such as computers, monitors, phones, mobile, tablets, printers, and other equipment.
Provide highly satisfying services and support for all levels of users in the Organization, including staff, members, vendors, and partners.
Administer all duties in accordance with established policies, procedures, and standards.
Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate).
Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved promptly.
Basic understanding and troubleshooting skills for IT hardware, software, networks, and printers.
On-call and after-hours work as needed for urgent escalations
Required Competencies
Other duties as required by IT Management.
A bachelor's degree in information technology or an IT-related field is required.
Minimum of 3 years' experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related activities.
Must be a customer service-focused, self-motivated professional.
Ability to interface effectively with end users and non-technical people.
Strong interpersonal skills with a positive and enthusiastic attitude.
Ability to quickly learn systems with little or no documentation.
Continuous learning of new systems, business processes, and concepts is a must.
Strong knowledge of Windows Operating System and Apple.
Demonstrated ability to think 'outside-the-box', performs research, and operates independently to devise solutions to difficult problems.
Demonstrated ability to work with executives, staff, and vendors who have varying computer skills.
Demonstrated ability to manage stress appropriately and professionally.
Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).
Ability to create and maintain technical documentation.
Excellent oral and written communication skills.
A commitment to diversity, equity, accessibility, and inclusion.
Preferred Qualifications
A , MSDT, or Help Desk certification preferred.
Physical Demands
Ability to move and transport up to 40 pounds.
Skills
Windows, Service desk, Windows 10, Desktop, Troubleshooting, Active directory, Technical support, Office 365
Top Skills Details
Windows,Service desk
Additional Skills & Qualifications
Required Vaccination: Full vaccination against COVID-19 is required, including 2 booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $27.00 - $35.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in West Hollywood,CA.
Application Deadline
This position is anticipated to close on Aug 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
Description
Summary/Objective:
The Desktop Support Specialist provides day-to-day desktop support and other technical operations for the Organization.
Essential Functions Of The Job
Maintain accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle management.
Provide support for IT Assets, such as computers, monitors, phones, mobile, tablets, printers, and other equipment.
Provide highly satisfying services and support for all levels of users in the Organization, including staff, members, vendors, and partners.
Administer all duties in accordance with established policies, procedures, and standards.
Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate).
Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved promptly.
Basic understanding and troubleshooting skills for IT hardware, software, networks, and printers.
On-call and after-hours work as needed for urgent escalations
Required Competencies
Other duties as required by IT Management.
A bachelor's degree in information technology or an IT-related field is required.
Minimum of 3 years' experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related activities.
Must be a customer service-focused, self-motivated professional.
Ability to interface effectively with end users and non-technical people.
Strong interpersonal skills with a positive and enthusiastic attitude.
Ability to quickly learn systems with little or no documentation.
Continuous learning of new systems, business processes, and concepts is a must.
Strong knowledge of Windows Operating System and Apple.
Demonstrated ability to think 'outside-the-box', performs research, and operates independently to devise solutions to difficult problems.
Demonstrated ability to work with executives, staff, and vendors who have varying computer skills.
Demonstrated ability to manage stress appropriately and professionally.
Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).
Ability to create and maintain technical documentation.
Excellent oral and written communication skills.
A commitment to diversity, equity, accessibility, and inclusion.
Preferred Qualifications
A , MSDT, or Help Desk certification preferred.
Physical Demands
Ability to move and transport up to 40 pounds.
Skills
Windows, Service desk, Windows 10, Desktop, Troubleshooting, Active directory, Technical support, Office 365
Top Skills Details
Windows,Service desk
Additional Skills & Qualifications
Required Vaccination: Full vaccination against COVID-19 is required, including 2 booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $27.00 - $35.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in West Hollywood,CA.
Application Deadline
This position is anticipated to close on Aug 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
Salary : $27 - $35
