Customer Support Engineer

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Customer Support Engineer

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Reference number

2025-166145

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Program support & services management (PSSM)

Job title

Customer Support Engineer

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job Description

Join a Global Leader in Aerospace Innovation!

At Safran Helicopter Engines, joining our team means becoming part of a world-renowned, forward-thinking company that leads the way in helicopter engine propulsion. You'll collaborate with a passionate, diverse group of professionals who are driven by excellence and innovation.

We believe diversity is a strength, and we're proud to foster an inclusive workplace.

Why You'll Love Working Here

• Be part of a global leader in aerospace propulsion
• Flexible work arrangements to support your lifestyle
• Work on cutting-edge technology in helicopter engines
• Inclusive culture that values your voice and ideas
• Career development opportunities within a global organization
• Comprehensive benefits package including health, 401K, and an employee stock purchase plan
  
  

But what else? (advantages, specificities, etc.)

You'll play a key role in ensuring the performance and reliability of Safran Helicopter Engines in service by

providing expert technical support and driving continuous improvement.

Key Responsibilities

• Deliver expert-level technical support to Field Representatives and customers through phone consultations, email correspondence, and on-site engagements, ensuring timely resolution of complex issues.
• Draft, validate, and authorize technical agreements under design office delegation, aligning with regulatory standards and engineering best practices.
• Lead root cause investigations for in-service incidents, producing comprehensive analytical reports that inform corrective actions and enhance operational safety.
• Drive continuous improvement in engine maintainability, initiating updates to maintenance procedures that optimize performance and reduce downtime.
• Analyze Health Monitoring data and engine parameters to troubleshoot engine fault codes/issues in-service and/or provide maintenance recommendations as required.
• Perform advanced data analysis on engine removals and reliability metrics to identify systemic trends, propose actionable solutions, and support fleet-wide reliability enhancements.
• Ensure product safety, reliability and improvement through the following activities:
• Must have proficiency in written and spoken English
• Domestic and International Travel Required: 10%
  
  

Candidate Skills & Requirements

Scopes and Accountabilities:

Defines project objects and develops procedures, identifies problems, and recommends solutions; requests expenditure. Has authority to act at his own discretion, with short-term review by the Director of Engineering Support. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation.

Required Competencies

Bachelor's degree in Aerospace/Mechanical engineering as a minimum, Master's degree preferred, or A&P Mechanic with at least 8 years of relevant experience in the field of Aeronautical Maintenance.

• Good working knowledge in Gas Turbine Engines and/or Helicopter Systems.
• Good working knowledge of the Microsoft Office suite.
• Ability to work in a multi-project and cultural environment.
• Confident to present in front of an audience or customers.
• Excellent interpersonal and communication skills (both written and oral)
• Will be exposed to written or spoken French – familiarity with the French language preferred.
  
  

The employee is frequently required to stand. The employee is occasionally required to walk; sit and talk or hear. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually quiet.

Annual salary

TBD based on experience

Job location

Job location

North America, United States, Texas

City (-ies)

Grand Prairie

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum Experience Level Required

More than 5 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

No

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