What are the responsibilities and job description for the Customer Manager position at Lensa?
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At a glance
Position:Customer Manager
Primary Location:Midland (MI, USA), Michigan, United States of America
Additional Locations: Collegeville (PA, USA) Houston (TX, USA) Marietta (GA, USA) More - Less
Schedule:Full time
Date Posted:10/15/2025
Job Number:R2062613
Position Type:Regular
Workplace Type:Remote or Onsite
Apply Now (https://dow.wd1.myworkdayjobs.com/ExternalCareers/job/Midland-MI-USA/Customer-Manager_R2062613/apply)
Return to Job Finder
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
Dowhas an exciting and rewarding opportunity for aCustomer ManagerinMidland, MI!Will also consider other major Dow hubs in the United States: Houston, Collegeville, and Marietta.
You will be responsible for revenue & volume growth, improved customer experience, and new business development into underutilized markets across the Industrial Silicone additive landscape. Time and territory management, sales tools and analytics utilization, product knowledge and relationship management will all be a vital part of this role. The role will be aligned to the Industrial & Chemical Processing market of DCS and involves a high degree of collaboration, communication and cooperation.
Responsibilities / Duties
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.
Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.
If you have questions about this posting, please contact support@lensa.com
At a glance
Position:Customer Manager
Primary Location:Midland (MI, USA), Michigan, United States of America
Additional Locations: Collegeville (PA, USA) Houston (TX, USA) Marietta (GA, USA) More - Less
Schedule:Full time
Date Posted:10/15/2025
Job Number:R2062613
Position Type:Regular
Workplace Type:Remote or Onsite
Apply Now (https://dow.wd1.myworkdayjobs.com/ExternalCareers/job/Midland-MI-USA/Customer-Manager_R2062613/apply)
Return to Job Finder
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
Dowhas an exciting and rewarding opportunity for aCustomer ManagerinMidland, MI!Will also consider other major Dow hubs in the United States: Houston, Collegeville, and Marietta.
You will be responsible for revenue & volume growth, improved customer experience, and new business development into underutilized markets across the Industrial Silicone additive landscape. Time and territory management, sales tools and analytics utilization, product knowledge and relationship management will all be a vital part of this role. The role will be aligned to the Industrial & Chemical Processing market of DCS and involves a high degree of collaboration, communication and cooperation.
Responsibilities / Duties
- Manages account portfolio and prepares and implements sales plans.
- Leads and coordinates customer relationships working to understand customer needs, competitive threats, and growth opportunities
- Identify and develop new demand via new customer acquisition and increased share of wallet at existing accounts
- Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.
- Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.
- Develops and executes sales and marketing plans delivering business goals of volume and value.
- Collects and utilizes market intelligence to shape sales/marketing plan.
- Leads and conducts negotiations and implements price changes and strategies.
- Collaborates with other functions and stakeholders to deliver CX results.
- A minimum of a bachelor’s degreeorrelevant military experience at or above a U.S. E5 rankingorCanadian Petty Officer 2nd Class or Sergeant.
- 3 years of relevant experience (Technical/Operations Engineering/Sales/Commercial related positions etc.)
- Fluent in English
- A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
- Prior customer facing experience
- Proven ability to hunt, prospect, and generate new customer demand
- Familiarity with Dow’s data analytic systems (Power BI, Diamond systems, SmartPrice, OMP, etc.)
- Communication:Professional communication, encompasses written, oral, visual and digital communication within a workplace context.
- Business Development:Business development entails tasks and processes to develop and implement growth opportunities within and between organizations. It is a subset of the fields of business, commerce and organizational theory. Business development is the creation of long-term value for an organization from customers, markets, and relationships.
- Commercial Acumen:Customer acumen is a combination of the skills, knowledge, mindset and ability to excel in the marketing and sales space. It involves understanding market dynamics, anticipating customer needs, and effectively communicating value to close deals.
- Customer Sales:Customer Sales is a method that focuses on the customer's needs and experiences rather than hard-selling a product. The customer's needs get identified and are then matched to the benefits related to the product or service. The goal is to build a long-term relationship rather than a short-term, transactional one.
- Influencing Skills:Influencing skills refer to the ability to bring people round to a certain way of thinking about a certain topic, without force or coercion whilst acknowledging their opinions.
- Customer Relationship building:Customer relations refers to the methods a company uses to engage with its customers and improve the customer experience. This includes providing answers to short-term roadblocks as well as proactively creating long-term solutions that are geared towards customer success.
- Negotiation Skills:Demonstrate the ability to engage clients and stakeholders in productive discussions to reach mutually beneficial agreements
- This position does not offer relocation assistance
- Role may include up to 50% domestic travel in the United States and occasional Canada work travel
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.
Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.
If you have questions about this posting, please contact support@lensa.com