Courier Dispatcher

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Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

Benefits

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more
  
  

Work Location: Atlanta, GA

Description

• The Dispatcher, Courier role is responsible for coordinating daily courier operations to ensure the timely, compliant, and efficient transport of specimens, medical supplies, and materials across hospitals, outpatient clinics, and research facilities
• Scheduling and dispatching couriers, monitoring routes in real time, and adjusting for delays to protect patient-care timelines
• The position ensures strict adherence to chain-of-custody and regulatory requirements, particularly for temperature-sensitive specimens
• By resolving operational issues, supporting training, and contributing to performance tracking and route optimization, this role plays a critical part in maintaining service quality, supporting patient care, and advancing departmental and organizational objectives
• Coordinate daily courier operations:
• Schedule and dispatch couriers for STAT, scheduled and will call pick ups and supply deliveries across hospitals, outpatient clinics and research facilities
• Monitor routes in real time, track courier locations via dispatch software and adjust routes to address traffic, weather or clinic access delays
• Resolve operational issues:
• Reprioritize dispatches, reassign couriers and escalate incidents to leadership to maintain service quality and patient care timelines
• Ensure regulatory compliance:
• Ensure accurate chain of custody documentation and enforce all regulatory and institutional transport policies, including temperature controlled handling for ambient, refrigerated and frozen specimens
• Support quality and efficiency:
• Track on-time performance metrics, recommend route optimizations, and participate in continuous improvement initiatives
• Assist with training and orientation:
• Provide guidance to new couriers on dispatch procedures, communication standards, and system workflows
• Travel: Less than 10% of the time may be required
• Work Type: Onsite employee - works in the office
  
  

Minimum Required Qualifications

• Education - High school diploma
• Experience - 1 year minimum experience in supply chain, logistics, dispatch, courier services, or related field
  
  

Knowledge, Skills, And Abilities (required)

• Route Planning and Real-Time Problem Solving
• Regulatory and Documentation Accuracy
• Communication and Coordination Preferred Qualifications Education
• Associates degree in Supply Chain Management, Logistics or related field
• Experience - 3 years of experience in supply chain, logistics, dispatch, courier services, or related field
  
  

Knowledge, Skills, And Ability Requirements (preferred)

• Data analysis & performance tracking
• Training & leadership
• Technology proficiency
  
  

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org . Please note that one week's advance notice is preferred.

Connect With Us!

Connect with us for general consideration!

Division Emory Healthcare Inc.

Campus Location Atlanta, GA, 30345

Campus Location US-GA-Atlanta

Department EHI Purchasing

Job Type Regular Full-Time

Job Number 155685

Job Category Business Operations

Schedule 8a-4:30p

Standard Hours 40 Hours

Hourly Minimum USD $21.33/Hr.

Hourly Midpoint USD $25.99/Hr.

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

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