COPY - Remote Service Desk Tech- INTL Costa Rica- EOR

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Insight Global. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Job Description

One of our large retail clients' Asset Protection Technology group specializes in providing secure, automated payment solutions to support our global operations. They are dedicated to delivering exceptional service and innovative technology to their stores and internal teams.

Job Summary: We are seeking a dedicated and skilled International Remote Service Desk Employee to join our AP Technology group from Costa Rica. The ideal candidate will provide technical support, responding promptly to service desk tickets, and accurate data entry ensuring seamless operation of our payment issuance systems, loss prevention tech, and access point protocols. This role requires excellent communication skills, technical expertise, and the ability to work independently in a remote environment.

Key Responsibilities

• Diagnose and resolve technical issues related to AP Technology's service ticket requests.
• Provide timely and effective solutions to client inquiries and problems, improving ticket closing rate.
• Monitor and track issues from initial report to resolution, ensuring client satisfaction.
• Collaborate with internal teams to escalate and resolve complex technical issues as needed.
• Maintain detailed records of client interactions and technical issues.
• Assist in the development and implementation of support documentation and training materials.
• Stay updated on industry trends and advancements in payment technology.
  
  

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Qualifications

Skills and Requirements

• Proven experience in a service desk or technical support role, preferably in the retail industry.
• Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
• Ability to work independently and manage time effectively in a remote work environment.
• Strong customer service orientation and problem-solving abilities.
• Familiarity with remote support tools and software (i.e. ticketing systems, ServiceNow, proprietary portals).
• Experience with handling service tickets related to Genetec access control systems is preferred.
  
  

If you have questions about this posting, please contact support@lensa.com